Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Yarely Mendoza

Yakima,WA

Summary

Results-driven professional with over 6 years of experience in customer service, consistently upholding high standards of excellence. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

6
6
years of professional experience

Work History

OFFICE MANAGER

STATEWIDE CONTRACTING
05.2023 - 11.2023

Responsibilities: Maintaining daily records of transactions, filing data accurately, sending roofing and gutter estimates, applying for business licenses in different states, performing inside sales, calling customers for follow ups, cash handling, confirming dates with customers, handling deposits and final payment for jobs, creating flyers and brochures, and designing outline for website. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence . Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

SHIFT & DEPARTMENT MANAGER

MCDONALDS
07.2018 - 04.2023

Responsibilities: training staff, providing great customer service, resolving all customer inquiries and complaints, ensuring safety standards are met hourly, ensuring breaks were given out to crew on time, scheduling, payroll, cash handling, counting safe accurately every shift, hiring new employees, and ensuring store ran successfully. Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and loss.

CREW MEMBER & TRAINER

MCDONALDS
08.2017 - 07.2018

Responsibilities: Taking customer orders, preparing food, training new team members, cash handling, monitoring and cleaning bathrooms/dining areas, maintaining proficiency in every station. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Bachelor of Arts - Psychology

Central Washington University
Ellensburg, WA
06.2024

High School Diploma -

Eisenhower High School
Yakima
06.2018

Skills

  • Fluent in English & Spanish (Seal of Biliteracy)
  • Expert in Microsoft Office
  • 45 wpm
  • Problem Solving
  • Adaptability
  • Communication
  • Organization
  • Fast Learner
  • Customer Service
  • Multitasking Abilities
  • Office administration

Timeline

OFFICE MANAGER

STATEWIDE CONTRACTING
05.2023 - 11.2023

SHIFT & DEPARTMENT MANAGER

MCDONALDS
07.2018 - 04.2023

CREW MEMBER & TRAINER

MCDONALDS
08.2017 - 07.2018

Bachelor of Arts - Psychology

Central Washington University

High School Diploma -

Eisenhower High School
Yarely Mendoza