Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yarely Tijerna

Pharr

Summary

Dynamic Nail Technician with a proven track record at Nails by Yarely, excelling in customer service and creative nail design. Recognized for mentoring junior staff and implementing sanitation protocols, enhancing client satisfaction and loyalty. Strong multitasking abilities and attention to detail ensure exceptional service delivery in fast-paced environments.

Billing professional with strong foundation in managing customer billing inquiries and resolving issues. Adept at handling high-stress situations and effectively collaborating with team members to achieve targets. Known for reliability and adaptability, ensuring seamless service delivery and customer satisfaction.

Professional billing specialist with strong expertise in customer service and financial transactions. Known for effective problem-solving, clear communication, and adaptable nature in dynamic environments. Skilled in managing accounts, resolving billing inquiries, and ensuring customer satisfaction. Strong team player focused on delivering reliable results and supporting colleagues in achieving collective goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Nail Technician

Nails by Yarely
05.2021 - Current
  • Provided expert nail care services, ensuring client satisfaction and repeat business.
  • Mentored junior technicians in advanced techniques and customer service excellence.
  • Implemented new sanitation protocols, enhancing workplace safety and compliance with health regulations.
  • Developed customized nail designs, showcasing creativity and attention to detail for diverse clientele.
  • Resolved client concerns promptly, fostering positive relationships and enhancing brand loyalty.
  • Communicated effectively with management concerning important customer issues.
  • Offered advice and recommended products to improve and maintain nails.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Provided clients with advice and education on best nail care practices.
  • Educated clients on proper use of salon products.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Performed detailed trimming, filing and other nail services.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Designed creative nail art designs and patterns.
  • Offered personalized services according to needs and preferences.
  • Cleaned and sanitized tools and equipment before each client.
  • Streamlined appointment scheduling process, reducing wait times and enhancing customer experience.
  • Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
  • Reduced product waste by monitoring and adjusting inventory orders based on demand.
  • Stayed abreast of latest trends in nail design and care, integrating new techniques into services offered.
  • Customized nail treatments to address individual client concerns, promoting nail health.

Billing/Senior Customer Service Representative

Family Business
05.2020 - 07.2023
  • Led customer service team, improving response time and enhancing overall customer satisfaction.
  • Trained new staff on company policies and customer interaction protocols, fostering effective team dynamics.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Mentored junior representatives, promoting skills development and ensuring adherence to best practices in service delivery.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
  • Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Created and maintained detailed database to develop promotional sales.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Implemented and developed customer service training processes.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved complex customer inquiries through effective communication and problem-solving techniques.
  • Implemented process improvements that streamlined service delivery and reduced resolution times for customer issues.
  • Collaborated with management to design strategies addressing customer feedback and enhancing service quality.

Sales , Customer Service

Barbaras Boutique
01.2018 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Soto Mayor High School
Pharr, TX
06-2021

Skills

  • Customer service
  • Nail tech
  • Time management
  • Problem-solving skills
  • Invoice processing
  • Teamwork
  • Sales support
  • Payment processing
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Calm and professional under pressure
  • Computer skills
  • Customer service excellence
  • Understanding customer needs
  • Team collaboration
  • Organizational skills
  • Document and records management
  • Problem-solving aptitude
  • Record keeping
  • Quality control
  • Professionalism

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Nail Technician

Nails by Yarely
05.2021 - Current

Billing/Senior Customer Service Representative

Family Business
05.2020 - 07.2023

Sales , Customer Service

Barbaras Boutique
01.2018 - 02.2020

High School Diploma -

Soto Mayor High School

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