Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Yarelys Roa Roman

Sunrise,FL

Summary

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Call Center Representative

Carico International
01.2024 - Current
  • Resolved customer issues by troubleshooting problems over the phone or via email.
  • Collaborated with other departments to resolve complex customer inquiries.
  • Answered incoming customer calls promptly, providing courteous and professional service.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.
  • Verified account information by consulting relevant databases when necessary.

Sales Associate

UPS STORE
04.2023 - 06.2023
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Processed outbound shipments, including packing and labeling products for delivery.

Hostess

Bahama Breeze Restaurant
01.2022 - 06.2023
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Shift Manager

Arby’s Corporation
06.2019 - 04.2022
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Established policies for cash handling procedures to maximize security measures.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Education

High School Diploma -

Abelardo Martínez Otero High School
01.2018

General Courses -

Manuel Ruiz Gandia Community School
01.2014

BBA - General Management

Polytechnic University of Puerto Rico, Miami Campus

Skills

  • Responsible
  • Reliable
  • Work well under pressure
  • Work well on teamwork
  • Goal Oriented
  • Excellent negotiation tactics
  • Professional
  • Adaptability
  • Strong problem solver
  • Leadership
  • Strong organizational skills
  • Good attitude towards energy work
  • Broad domain of computer skills
  • Attention to detail

Certification

  • Certified in Word & Powerpoint

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Call Center Representative

Carico International
01.2024 - Current

Sales Associate

UPS STORE
04.2023 - 06.2023

Hostess

Bahama Breeze Restaurant
01.2022 - 06.2023

Shift Manager

Arby’s Corporation
06.2019 - 04.2022

High School Diploma -

Abelardo Martínez Otero High School

General Courses -

Manuel Ruiz Gandia Community School

BBA - General Management

Polytechnic University of Puerto Rico, Miami Campus
Yarelys Roa Roman