Yarenys Perez
Miami,FL
Summary
Proven Customer care Representative at Home Depot, skilled at dispute resolution and critical thinking, increased customer loyalty by compassionate care. Trained McDonald's employees to improve performance with an emphasis on efficiency and safety. Skilled in Microsoft Excel and active listening, I routinely provide outcomes under pressure with a nice demeanor. Organized and dependable candidate who excels at handling various priorities while maintaining a good attitude. Willingness to take on more responsibility to achieve team goals. Hardworking and dedicated job seeker with excellent organizational abilities looking for an entry job employment. Ready to assist the team in achieving the company's goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
02.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prevented fraudulent activities by carefully reviewing each claim''s legitimacy before issuing any refunds.
Crew Trainer
McDonald's
08.2019 - 02.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Green Springs High School
3555 Nw 7th St06.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Conflict Resolution
Microsoft Excel
Payment Processing
Appointment Scheduling
Staff Training
Restocking Shelves
Item scanning
Work under pressure
Friendly, Positive Attitude
Multitasking Abilities
Computer Skills
Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Mcdonalds: (305) 646-0423
Maria manager: (786) 537-2447
Marcela manager: (305) 772-0556
Home Depot: (305) 643-3777
maria supervisor: (754) 317-8527
marel store manager (786) 970-2123
Timeline
Customer Service Representative
Home Depot
02.2023 - 04.2024
Crew Trainer
McDonald's
08.2019 - 02.2023
High School Diploma -
Green Springs High School
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