Yaretzi Herrera-Mutul
Summary
Highly motivated and customer-focused professional with a proven track record in delivering exceptional service. Committed to exceeding customer expectations and ensuring their satisfaction. Demonstrated ability to effectively handle challenging situations while maintaining a positive and helpful demeanor. Seeking an exciting career opportunity at a reputable company where extensive customer service experience, strong work ethic, and friendly personality can be leveraged to contribute to the organization's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CGR( cashier, greeter, runner)
Buffalo wild wings
03.2023 - Current
- Memorized menu
- Take orders
- Make floor plans for servers
- Seat guests
- Clean dining and bar tables before and after meals
- Take out food to customers dining in and picking up
- Complete a list of cleaning chores
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
server
Cherry Park Plaza
12.2022 - 03.2023
- Company Overview: (retirement home)
- Took orders from residents, workers, visitors
- Cpr certified
- Mesmerized allergies and diets
- Clean and reset dining tables before and aft
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
stylist
levi's
10.2022 - 02.2023
- Helped customers find clothes to their fit
- Helped with inventory
- Worked at register checking out, return, and exchanges
- Memorized all the styles of jeans and differences
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
Host and busser
Fogo de chao
08.2021 - 06.2022
- Welcomed and sat customers
- Clean and recover lobby
- Restock and reorganize products
- Got cups and plates customers were done with
- Banter and engage in conversations with customers
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Crew Member
Jersey Mike's Subs
01.2021 - 09.2021
- Performed daily tasks such as prepping food, restocking, and cleaning
- Handled cash at the register
- Helped train new employees
- Memorized full menu of over 20 items
- Interacted and engaged in conversations with customers
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
No Degree - Business
Mount Hood Community College
Gresham, OR12-2029
GED -
Mt. Hood Community College
Gresham, OR08-2024
Skills
- Communication
- Bilingual
- Customer service
- Teamwork
- Patience and empathy
- Group work
- Work ethic and integrity
- Sharing opinions
- POS system operations
- Helping others succeed
- Willingness to learn
Professional References
- Emily Villarreal, Shift Lead, (971) 322-3763
- Calvin Trinh, Shift Lead, (503) 206-1278
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- First Aid Certification - American Heart Association.
- Adult CPR/AED certification – American Red Cross.
- Dementia Care Certification - Alzheimer's Association.
Languages
Spanish
Native or Bilingual
Timeline
CGR( cashier, greeter, runner)
Buffalo wild wings
03.2023 - Current
server
Cherry Park Plaza
12.2022 - 03.2023
stylist
levi's
10.2022 - 02.2023
Host and busser
Fogo de chao
08.2021 - 06.2022
Crew Member
Jersey Mike's Subs
01.2021 - 09.2021
No Degree - Business
Mount Hood Community College
GED -
Mt. Hood Community College
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