Yari Brito
Rockville,MD
Summary
Hardworking and passionate bilingual job seeker with strong organizational skills eager to secure a entry-level position in a professional environment. Ready to help the team achieve company goals and grow with a great company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk /Front Office Worker
SPS Consulting/ Dept. Of Health & Human Services
12.2023 - Current
- Streamlined help desk processes to increase efficiency and quality of customer support interactions.
- Boosted first-call resolution rate by carefully listening to the user''s issue and applying appropriate solutions.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Administrative Clerk
M LUIS Products
08.2015 - 05.2022
- Regularly communicated with site Manager to discuss strengths, opportunities, and trends in business.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Proofread and edited professional business documents prior to release and request for approval.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Assistant Workshop Manager
Classic Cellar Design
01.2013 - 07.2015
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Assisted in recruiting, hiring and training of team members.
- Directed strategic workforce planning, performance management, and benefits administration.
Education
Associate Degree - Cloud Computing & Networking Technology
Montgomery College
Rockville, MD05.2024
High School Diploma -
Collegio Santa Lucia
Dominican Republic 06.2008
Skills
- Fluent in Spanish
- Organization and Time management
- Basic MS Office Suite Knowledge
- Administrative specialist
- Database Entry
- Problem Solving
- Strong Customer Service Skills
- Office 365 Basic knowledge
Certification
- CompTIA Network+ Certification
Timeline
Front Desk /Front Office Worker
SPS Consulting/ Dept. Of Health & Human Services
12.2023 - Current
Administrative Clerk
M LUIS Products
08.2015 - 05.2022
Assistant Workshop Manager
Classic Cellar Design
01.2013 - 07.2015
Associate Degree - Cloud Computing & Networking Technology
Montgomery College
High School Diploma -
Collegio Santa Lucia
- CompTIA Network+ Certification
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