Yarelis Mercedes Diaz
Yonkers
Overview
6
6
years of professional experience
Work History
Scan Operator
MetaSource
Elmsford
01.2025 - 06.2025
- Monitored progress of scans throughout the day in order to ensure timely completion.
- Operated scanner equipment to scan documents into electronic format.
- Reviewed scanned images for accuracy prior to archiving or sending out for processing.
Remote Customer Service Representative
GCS
Long Island City
05.2023 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided pre-trip information and answered questions for travelers.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Team Member
Amazon Warehouse
Staten Island
02.2020 - 11.2021
- Received deliveries, scanned packages and updated orders in internal database
- Recognized defective material and reported issues to management
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Office Assistant
Scan Mullaly Recreation Center
The Bronx
05.2019 - 07.2019
- Answered telephone calls and assisted callers with what they needed
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Athletics Department
Riverbank State Park
New York
04.2019 - 07.2019
- Greeted visitors, assessed needs and directed to appropriate personnel
- Monitored and Supervised Gym/Fitness Room
- Logged peoples memberships who were in use of the Fitness Room.
Education
High School Diploma -
Providing Urban Learners Success
The Bronx, NYSkills
- Microsoft Office
- Document scanning
- Customer service
- Time management
- Organization
- Strong problem solver
- Fluent in English and Spanish
Timeline
Scan Operator
MetaSource
01.2025 - 06.2025
Remote Customer Service Representative
GCS
05.2023 - 11.2023
Team Member
Amazon Warehouse
02.2020 - 11.2021
Office Assistant
Scan Mullaly Recreation Center
05.2019 - 07.2019
Athletics Department
Riverbank State Park
04.2019 - 07.2019
High School Diploma -
Providing Urban Learners Success