Yari Saba
Miami Lakes,FL
Summary
Hardworking Restaurant Manager with winning attitude and desire to deliver exceptional dining experience. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance and keen to expand customer base through careful oversight and novel promotional methods.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Fiola Miami
Coral Gables, FL
06.2024 - 04.2025
- Enforced sanitary food handling practices and maintained cleanliness in dining and kitchen areas.
- Monitored safety procedures and equipment to promote safe working conditions.
- Maintained accurate records of sales transactions and daily shift reports.
- Trained workers in food preparation, money handling, and cleaning duties to enhance operations.
- Explained goals and expectations to trainees for effective onboarding.
- Resolved customer complaints professionally to uphold positive guest relationships.
- Prepared employee schedules to ensure adequate staffing during peak periods.
- Coached team members on food safety, customer service, and up-selling techniques to maximize revenue.
General Manager
Zona Blu
West Palm Beach, FL
09.2022 - 05.2024
- Recruited, interviewed, and hired qualified staff for open positions.
- Managed day-to-day restaurant operations, including scheduling, budgeting, and inventory control.
- Supervised dining room staff to uphold service standards and support guest needs.
- Tracked monthly sales to generate comprehensive reports for business development initiatives.
- Coached team members on food safety, customer service, and up-selling techniques.
- Implemented campaigns to enhance product offerings and drive revenue growth.
- Resolved customer complaints professionally to maintain positive guest relationships.
- Maintained compliance with company policies and regulations to mitigate risks.
Maitre D'
Zona Blu
West Palm Beach, FL
04.2022 - 09.2022
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and historical information and answered guest questions articulately.
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Server
Zona Blu
Weston, FL
06.2021 - 03.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Front Desk Manager
Hotel Eurovillage
San Teodoro, Italy
05.2017 - 10.2019
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
Chef De Rang
Cocco & Dessi
Oristano, Italy
06.2015 - 05.2017
- Ensured efficient service of food and beverages in an attentive, friendly and courteous manner.
- Supervised junior staff, providing guidance to ensure quality standards were met.
- Prepared tables for meals, including setting up items such as linens, silverware and glassware.
- Managed guest concerns professionally and escalated issues to a manager when necessary.
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Demonstrated knowledge of the restaurant's menu and wine list by accurately describing ingredients and preparation methods for all dishes served.
- Maintained cleanliness of work areas throughout shift, ensuring compliance with health department regulations.
- Provided excellent customer service at all times by anticipating needs before they arise.
Restaurant Bar Owner
The ONE Group
Simaxis, Italy
12.2012 - 05.2015
- Negotiated contracts with suppliers to ensure quality and cost-effective products.
- Developed relationships with vendors, distributors, and local businesses.
- Organized staff rotations to maximize efficiency and customer service.
- Created promotions and special events to drive sales growth.
- Maintained strict compliance with health and safety regulations in the bar area.
- Reviewed food orders from kitchen staff for accuracy before delivery to guests.
- Ensured all alcoholic beverages were served according to legal guidelines.
- Inspected equipment daily for cleanliness, functionality, and safety standards.
- Analyzed monthly financial statements for beverage sales trends.
- Scheduled periodic inventories of liquor, beer, wine, mixers, glassware.
Education
High School Diploma -
ITC LORENZO MOSSA
ORISTANO, ITALY08.2010
Skills
- Restaurant Operations Management
- Customer Service Best Practices
- Scheduling Staff
- Profit Optimization
- Relationship Building
- Inventory Management
- Recruitment and Hiring
- Front of House Management
- Labor and Food Cost Control
- Money Handling
- Hiring and Training
- Stable Work History
Languages
English
Full Professional
Italian
Native/ Bilingual
Spanish
Full Professional
French
Limited
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by average of 20% in first year
- Promoted to GM due to reliability and hard work that achieved sales increase and expanded customer base with new clients.
- Promoted from Maitre D' to Restaurant Manager in less than 6 months.
- Improved customer service by being friendly, remembering customers names, listening to them, paying attention to details and training well my staff, realizing overall increase in customer satisfaction and cost efficiency.
- Reached and maintained 4.8 average stars on OpenTable reviews.
- Obtained a first page publication for the restaurant in a weekly newspaper of the community.
- Obtained a feature of the restaurant in a TV Show aired on PBS.
Certification
- Responsible Vendors Alcohol New Hire Florida Course for Staff & Managers
- Florida Food Handler Certificate
- Responsible Vendors Alcohol New Hire Florida Course Manager Section
- ICFSM - International Certified Food Safety Manager Examination
Timeline
Restaurant Manager
Fiola Miami
06.2024 - 04.2025
General Manager
Zona Blu
09.2022 - 05.2024
Maitre D'
Zona Blu
04.2022 - 09.2022
Server
Zona Blu
06.2021 - 03.2022
Front Desk Manager
Hotel Eurovillage
05.2017 - 10.2019
Chef De Rang
Cocco & Dessi
06.2015 - 05.2017
Restaurant Bar Owner
The ONE Group
12.2012 - 05.2015
High School Diploma -
ITC LORENZO MOSSA
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