Yari Santiago

Coordinated all aspects of weddings and special events, managing ceremony and reception setup, meal planning, catering coordination, guest service, décor, entertainment, and dance preparation to ensure seamless execution and client satisfaction.
Provided exceptional client service during interactions, maintaining composure and professionalism in high-pressure situations.

• Processed DD214 for Air Force including; assignments, promotions, evaluations, separations, retirements, entitlements, retention, classification, awards, decorations, retraining, duty stations, MOS, deployments, ribbons, separation station, and entitlements. Provided reports and statistics of all accounts merged over to Space Force.
  Worked with Team Lead to resolve discrepancies and ensure the accuracy of personnel data. Routinely cross checked data from the personnel data system with source documents in the personnel records to ensure accuracy.

• Process medical records, billing records, subpoenas and affidavits for over 700 attorneys in Texas through EMD's and Apria
• Process state audits, disability offices, social security office, and insurance audits, workers comp and VA
• Invoice patients and clients for specified treatments and deposition invoices, prepare records for court hearings and invoice the Doctor's fee to appear in court hearings
• Distribute faxes through Right Fax, manually or through Kno2, p-Touch Address Book
• Process paper and electronic claims to insurances, attorneys, and insurance companies
• Check statuses of reduction letters as well as provide medical records for denied claims
• Serve as an operator of the company and distribute and connect calls as necessary to the correct offices and departments through Shore Tel Communicator
• Scan and process all medical and non-medical documents into patient charts and link them as necessary for the Doctor's office as well as train new employees
• Schedule interviews for management and maintain their schedule of interviews by creating spreadsheets
• Process claims and provide medical records for appeals, handle past due patient collections, set up patients with access to the patient portal, and respond to all patient portal messages as well as distribute them to the patient's Doctors accordingly
• Assist with Cash posting, patient collections, adjustments, provide balances, reduction letters, scan correspondence and adjust payments according
• Maintained full accessibility to all sensitive areas during the decrease of personnel due to COVID-19
• Unaffected by the decrease of personnel, the medical records, affidavits, patient portals, billing were all completed in a timely manner
• Commended by the CEO for keeping the organization and flow running
• Tasks involved but not limited to were temperature checks of all personnel and visitors entering the work area, constant cleaning, and disinfecting of all areas involved in the day to day operations and ensuring all requirements for the day were completed before the end of the day

• Processed medical records in a timely matter, by mail, electronic, fax and CD Rom
• Verified Resident and Faculty Doctor's orders and paperwork for processing within 4 different clinics in two different hospitals
• Managed special projects as working on merging records to new COC or doctors' work in-boxes
• Provided any medical records needed for social security purpose and transfer of care, answered multiple phone lines as well as translated any documentation in Spanish as well as patient information
• Maintained policies and procedures up to date, provided Doctor's credentials as needed
• Managed all resolution that came inbound/outbound within the clinic and redirected most of the calls and issues as necessary
• Provided and monitored the suicide prevention hotline as necessary
• Coordinated and executed all clinic events as well as provided all the information to staff and providers
• Prepared Doctor's audits as well as contacted doctors on status of urgent patient matters
• Prepared affidavits of records trained new hires and Doctors prior to graduation for orders, DME, or redirection of documentation in system
• Created spreadsheets, slides and reports on Microsoft Excel

• Assisted members and patients with needed information for assistance with utilities, abuse, food, shelter, work, and educational classes, as well as daily living needs
• Searched for venues where meetings could be held for Superior Health Plan members to share their point of views on how their experience has been with the Health Plan as well as educated patients in different classes from breastfeeding classes to becoming new mothers' information
• Prepared giveaways for classes and volunteer events
• Prepped company belongings to move from one location to another
• Consolidated information for inventory such as literature, giveaways, and information pamphlets

• Managed Inpatient and Outpatient admissions, processed cases within strict rules and regulations in a timely matter for PR and Outbound Team
• Maintained excellent internal and external audits through the use of systems and processes such as CCA, CCP2, CAS, EMPI, PAG, Met Advance, MSR, Mentor, Right fax, and Lotus Notes
• Assisted as necessary on overtime for both teams and other markets as needed
• Worked the Inbound/Outbound entry for all markets including Florida (Orlando, Daytona, Tampa, and Jacksonville) as well as special projects assigned by peers for Data Entry, Met Care, Health Help, and Faxes
• Maintained high production and provided status of the workload within the teams
• Obtained necessary documentation for referral approval, as well as doctor's approvals for inpatient and outpatient urgent services
• Prioritized urgent cases as necessary
• Screened/sorted calls and documentation for diseases, infusion, chemotherapy, hospice, Medical POA, Behavioral Health