Yarib Martens
Kansas City,KS
Summary
Highly organized and detail oriented individual, experienced in managing a large portfolio of accounts while achieving a high retention rate and maintaining strong customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Rapid7
02.2022 - Current
- Consistently achieve monthly/quarterly renewal revenue target, striving for a high percentage of on-time renewal and revenue retention.
- Develop and maintain strong relationships with key stakeholders, including technical teams, project managers and C-level executives.
- Drive customer awareness, engagement, and adoption of current products to maximize adoption of purchased solutions.
- Orchestrate key touch points with customers from weekly status meetings to Executive Business Reviews.
- Effectively manage a high volume of inbound customer requests, align with internal resources and anticipate their business needs.
- Recognize expansion opportunities and effectively qualify them for sales counterparts to bring to closure.
- Collaborate with sales, marketing, product, engineering and support teams to drive customer success outcomes.
Customer Success Manager
FileTrail
01.2020 - 02.2022
- Managed the onboarding, renewal and expansion of a large portfolio of customers.
- Led demonstrations of product offerings, system upgrades and enhancements for customers.
- Maintained high levels of customer engagement and satisfaction.
- Initiated escalations of client issues, strategize solutions and coordinate with cross-functional teams through resolution.
- Optimized different processes across the Customer Success Team.
Account Manager
Forcepoint
01.2019 - 12.2020
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management capabilities to drive renewal to on-time closure.
- Strengthened relationships with new and existing accounts to drive partnership and revenue growth.
- Collaborated with Channel Partners & Resellers to build product placement.
Business Development Representative
Forcepoint
02.2018 - 01.2019
- Increased brand awareness, website traffic and sales by implementing effective marking campaigns.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Inside Sales Representative
United Rentals
01.2017 - 02.2018
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Education
BBA - Computer Information Systems
Texas State University
08.2016
Skills
- Problem Solving
- Multi-Tasking
- Empathy
- Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Manager
Rapid7
02.2022 - Current
Customer Success Manager
FileTrail
01.2020 - 02.2022
Account Manager
Forcepoint
01.2019 - 12.2020
Business Development Representative
Forcepoint
02.2018 - 01.2019
Inside Sales Representative
United Rentals
01.2017 - 02.2018
BBA - Computer Information Systems
Texas State University
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