Yariceth Hernandez
Corona,CA
Summary
Friendly and prompt Front Office Associate with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
9
9
years of professional experience
Work History
Front Office Associate
Orange County Urology Associates
02.2021 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards against identification.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Prepared monthly doctor work schedules to meet operational needs.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Shift Leader
Pieology Pizzeria
09.2018 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Guest Service Representative
Target
09.2016 - 09.2018
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Assembly Line Worker
Elly's Letter Press
03.2014 - 06.2018
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
No Degree - Medical Insurance Billing
Northwest College
Anaheim, CAHigh School Diploma -
Century High School
Santa Ana, CA06.2017
Skills
- Patient Intakes
- Billing and Invoicing
- Document Control
- Word Processing
- File Management
- Cash Handling
- Registration Services
- Patron Satisfaction
- Data Entry
- Office Management Software
- Problem-Solving Skills
- Quality Patient Care
Languages
Spanish
Native or Bilingual
Timeline
Front Office Associate
Orange County Urology Associates
02.2021 - 02.2023
Shift Leader
Pieology Pizzeria
09.2018 - 12.2020
Guest Service Representative
Target
09.2016 - 09.2018
Assembly Line Worker
Elly's Letter Press
03.2014 - 06.2018
No Degree - Medical Insurance Billing
Northwest College
High School Diploma -
Century High School
Similar Profiles
Brittany WallBrittany Wall
LVN Floor Nurse at Orange County Urology AssociatesLVN Floor Nurse at Orange County Urology Associates
Yadira VillafaneYadira Villafane
Front Desk Receptionist at Orange County Urology AssociatesFront Desk Receptionist at Orange County Urology Associates
Gabriel FayponGabriel Faypon
Licensed Vocational Nurse, Urology at Orange County Urology AssociatesLicensed Vocational Nurse, Urology at Orange County Urology Associates