Yarielis Jusino
New Britain
Summary
Friendly and dependable professional with experience in customer service and student support. Skilled in communication, supervision, and problem-solving, with a proven ability to create positive experiences for both children and families. Committed to providing a safe, supportive environment where every child feels valued and encouraged to grow with confidence.
Overview
3
3
years of professional experience
Work History
Orientation Leader
Central Connecticut State University
06.2025 - 08.2025
- Welcomed and assisted new students and families during orientation sessions, providing guidance on campus resources, policies, and student life.
- Led group activities and discussions to build community and ease the transition into college.
- Answered questions and addressed concerns with professionalism and empathy.
- Collaborated with staff and fellow leaders to ensure smooth and engaging orientation programs.
- Served as a positive role model by promoting inclusivity, leadership, and school spirit.
Retail Customer Service Specialist
Dicks Sporting Goods
09.2022 - Current
- Processed transactions, returns, and account updates accurately and efficiently.
- Provided friendly and professional service to ensure customer satisfaction and retention.
- Collaborated with team members and management to meet daily service goals.
- Maintained knowledge of company products, services, and policies to better support customer needs.
Education
Bachelor of Science - Secondary Education
Central Connecticut State University
New Britain, CT05-2028
Skills
- Conflict resolution & problem-solving
- Strong communication & active listening
- Patience and empathy
- Leadership & group facilitation
- Team collaboration
- Time management & organization
- Creativity in planning activities
Languages
Spanish
Timeline
Orientation Leader
Central Connecticut State University
06.2025 - 08.2025
Retail Customer Service Specialist
Dicks Sporting Goods
09.2022 - Current
Bachelor of Science - Secondary Education
Central Connecticut State University
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