Yarielle Buckley
Dallas-Fort Worth,TX
Summary
Compassionate and solution-oriented mental health professional with over 9 years of leadership experience. Dedicated to promoting health and wellness through exceptional care for individuals of all ages, including children, adults, and geriatrics. Developed critical counseling and therapeutic skills in a mental health-focused environment, excelling in communication and problem-solving. Seeking to transition into a new field where abilities in client support and emotional intelligence are highly valued. Committed to leveraging these skills to make a meaningful impact in a different professional context.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Complex Customer Care Sr./Care Advisor
United Health Group
07.2023 - Current
- Provide compassionate support to clients, fostering improved well-being.
- Collaborate with healthcare professionals to ensure comprehensive care plans.
- Effectively refer and enroll members to appropriate internal specialist and programs, based on members’ needs and eligibility using multiple databases
- Advocate for families needing assistance with medical, behavioral or pharmacy benefits, claims, and prior authorizations
- Inbound phone calls daily from members and identify the type of assistance the customer needs for themselves or their family on the policy
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in many computer systems
- Outreach to Healthcare providers (doctor’s office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Enhance patient satisfaction by addressing concerns and providing timely assistance.
- Research issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Perform claims adjustments/dollar payments to providers and/or members
Program Coordinator
Selah Health
11.2022 - 06.2023
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Coordinated and managed program activities to ensure smooth execution and adherence to timelines.
- Developed and implemented care coordination strategies to improve client outcomes.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Recreational Therapist
Perimeter Behavioral Hospital
01.2022 - 09.2022
- Organized activities and implement interventions to support the client in social development
- Coordinated volunteer efforts within the facility, enhancing available resources for recreational therapy programs.
- Provided one-on-one counseling sessions for patients, addressing emotional needs and fostering personal growth.
- Engaged with patients in therapeutic group activities and facilitate personal development training
- Provided local outreach services and educational materials to low income and special needs patients
- Documented patient progress and adjusted treatment plans accordingly, ensuring continued success in meeting therapeutic goals.
Senior Outreach Specialist
Human Arc, Centauri Health Solutions
06.2021 - 12.2021
- Conducted assessments and examinations to determine an applicant’s eligibility for disability benefits and programs
- Reviewed medical and health records of patients and provided independent eligibility judgement based off policies
- Oversaw interviews and evaluated applications and worked with social service agencies
Benefits Verification Specialist
MMC Group/C.D. Mitchell Company
09.2020 - 03.2021
- Verified patient insurance coverage for specialty drugs and completed insurance verification forms
- Validated insurance coverage and benefits for new and existing patients
- Implemented new processes to build enjoyable experiences between the agent and customer
Activity Therapist Coordinator
Well Bridge HealthCare
11.2019 - 09.2020
- Developed treatment plans and programs that met patients’ needs and interest
- Planned and implemented interventions to support the client goals and objectives
- Engaged patients in therapeutic activities, such as exercise, games, and community outings
- Created a safe space for patients to express their emotions and work through personal challenges, fostering emotional growth and self-awareness.
- Provided ongoing support to families of patients by addressing concerns and offering guidance on how to assist their loved ones at home.
- Encouraged family involvement in the therapeutic process by inviting them to participate in select activities and providing education on the benefits of activity therapy.
Peer Support Specialist / Case Manager
Volunteers of America
06.2018 - 11.2019
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Supported and provided services to consumers who were diagnosed with a mental illness by connecting consumers to community resources
- Reintroduced consumers to society who had been hospitalized or incarcerated and served as a crisis hotline representative
- Motivated and encouraged clients by helping to decrease and eliminate feelings of anxiety and depression
Mental Health Technician
Northlake Behavioral Health System
11.2016 - 01.2018
- Delivered mental health care services, patient assessments, monitoring, and care documentation to identify the personal needs of patients
- Reported changes in patient’s condition or behavior to nurses, including agitation, high risk behavior, changes in vital signs, and eating, sleeping, and toileting patterns
- Intervened with patients expecting a behavioral crisis including suicidal, threating behavioral, and elopement using approved intervention
Mental Health Specialist
Positive Direction Support Services
06.2016 - 07.2017
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Developed rapport with diverse patient populations, fostering trust and open communication during therapy sessions.
- Improved client’s ability to function in a crisis by reducing psychiatric hospitalizations and out of home placement
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided clients with recommendations to community resources.
- Provided psychoeducation for patients and families, increasing understanding of mental health conditions and treatment options.
Education
Master of Science - Mental Health Counseling
Grand Canyon University
12-2025
Bachelor of Science - Social Counseling
University of Holy Cross
05.2016
Skills
- Individual Counseling
- Non-Clinical Counseling
- Group Therapy
- Crisis Intervention
- Psychoeducational
- Psychosocial Assessment
- Verbal and Written Communication
- Discharge Planning
- Case Documentation
- Proficient in Microsoft Suite
Accomplishments
- Organized and led Peer Support Specialist Group, which provided psychiatric outreach to homeless individuals in Louisiana.
Certification
- CPI Blue Card #NC125588B4 January2022 – Current
- Heartsaver First Aid CPR AED January2022 – Current
- Counseling the Suicidal Child and Adolescence December2015 - January2016
Timeline
Complex Customer Care Sr./Care Advisor
United Health Group
07.2023 - Current
Program Coordinator
Selah Health
11.2022 - 06.2023
Recreational Therapist
Perimeter Behavioral Hospital
01.2022 - 09.2022
Senior Outreach Specialist
Human Arc, Centauri Health Solutions
06.2021 - 12.2021
Benefits Verification Specialist
MMC Group/C.D. Mitchell Company
09.2020 - 03.2021
Activity Therapist Coordinator
Well Bridge HealthCare
11.2019 - 09.2020
Peer Support Specialist / Case Manager
Volunteers of America
06.2018 - 11.2019
Mental Health Technician
Northlake Behavioral Health System
11.2016 - 01.2018
Mental Health Specialist
Positive Direction Support Services
06.2016 - 07.2017
Bachelor of Science - Social Counseling
University of Holy Cross
- CPI Blue Card #NC125588B4 January2022 – Current
- Heartsaver First Aid CPR AED January2022 – Current
- Counseling the Suicidal Child and Adolescence December2015 - January2016
Master of Science - Mental Health Counseling
Grand Canyon University
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