Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yariely Cuevas-PortorreAl

New Britain,CT

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Overview

8
8
years of professional experience

Work History

Lead Consultant

Fedex Office
Saugus, MA
08.2022 - Current
  • Determine project deliverables and tasks based on milestone dates and deadlines.
  • Manage regulatory compliance examinations, verifying conformity with federal and internal guidelines and legal statutes.
  • Manage budgets, resources, and timelines related to assigned projects.
  • Resolve complex client problems by analyzing available information and developing actionable solutions.

TSO

TSA
Orlando, FL
09.2021 - 05.2022
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Alerted supervisors immediately when any suspicious persons or activities were observed.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.

Call Center Representative

Signius Communication
Kendall, FL
04.2018 - 08.2021
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Retail Sales Associate

Tmoblie
Miami, FL
10.2016 - 03.2018
  • Attended weekly team meetings to review performance goals and objectives.
  • Tracked sales performance metrics to identify trends in market place.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Used technology resources to assist customers in locating and selecting items.

Education

High School Diploma -

Lynn English High School
Lynn, MA
06-2012

Skills

  • Client relationships
  • Project analysis
  • Processes and procedures
  • Client service and rapport
  • Strategic planning
  • Team leadership & development
  • Issue resolution
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Lead Consultant

Fedex Office
08.2022 - Current

TSO

TSA
09.2021 - 05.2022

Call Center Representative

Signius Communication
04.2018 - 08.2021

Retail Sales Associate

Tmoblie
10.2016 - 03.2018

High School Diploma -

Lynn English High School

Similar Profiles

CREATE PROFILE
Yariely Cuevas-PortorreAl