Yarielys Lopez
Lawrence,MA
Summary
Experienced professional with a diverse background encompassing warehouse operations, office administration, and customer service roles. Demonstrated ability to thrive in dynamic environments, effectively managing tasks ranging from inventory control and logistics to administrative support and client interactions. Skilled in fostering positive relationships with colleagues and customers while ensuring efficient workflow and superior service delivery. Proven track record of adaptability, problem-solving, and commitment to achieving organizational objectives across various domains.
Overview
5
5
years of professional experience
Work History
Pawnbroker
Henry'sJewerly and Awards
Lawrence, MA
03.2023 - Current
- Maintained accurate records of all transactions and inventory.
- Verified authenticity and value of items brought in for pawning or selling.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
Guest Service Representative
Bluegreen Vacations
Peabody, MA
12.2021 - 03.2023
- Answered incoming calls from guests seeking reservations or general information.
- Tracked inventory levels of supplies needed for front desk operations.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Reverse Logistics Specialist
DHL Supply Chain
Tewksbury, MA
06.2019 - 12.2021
- Developed and implemented strategies to improve reverse logistics processes.
- Managed return merchandise authorizations for customers.
- Monitored inventory levels, stock availability, and order accuracy throughout the returns process.
- Created reports on product returns and worked with other departments to analyze data and develop solutions.
- Investigated complaints from customers about damaged or defective items received during shipment.
- Conducted regular audits of the warehouse's returning area for safety purposes.
Education
High School Diploma -
Lawrence High School
Lawrence, MA05-2019
Skills
- Business knowledge
- Upselling techniques
- Security standards
- Property Appraisals
- Sales proficiency
- Cash Flow Management
- Financial Management
- Negotiation and communication
- Documentation skills
- Quality Control Analysis
- Inventory Coordination
Languages
Spanish
Native/ Bilingual
Timeline
Pawnbroker
Henry'sJewerly and Awards
03.2023 - Current
Guest Service Representative
Bluegreen Vacations
12.2021 - 03.2023
Reverse Logistics Specialist
DHL Supply Chain
06.2019 - 12.2021
High School Diploma -
Lawrence High School
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