Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities
Hi, I’m
Yariliz Perez
St. Cloud,FL
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Summary
Overview
4
years of professional experience
2
Languages
Work History
Tetra TechMaitland, FL
Eligibility Specialist
05.2021 - Current
Job overview
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Scanned documents and saved in database to keep records of essential organizational information.
Osceola Pain And Rehabilitation CenterKissimmee, FL
Front Desk Receptionist
12.2019 - 01.2021
Job overview
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
Forever 21Kissimmee, FL
Visual Merchandising Assistant
08.2018 - 04.2020
Job overview
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Presented store update suggestions and layouts to management and stakeholders.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Restructured company merchandising standards to increase customer traffic and product exposure.
Calypso Cay ResortKissimmee, FL
PBX Operator
12.2019 - 03.2020
Job overview
- Trained and mentored new PBX operations employees.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Timeline
Eligibility Specialist
Tetra Tech
05.2021 - Current
Front Desk Receptionist
Osceola Pain And Rehabilitation Center
12.2019 - 01.2021
PBX Operator
Calypso Cay Resort
12.2019 - 03.2020
Visual Merchandising Assistant
Forever 21
08.2018 - 04.2020