Yariluz Victoria
Washington,DC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Adept at multitasking and fostering teamwork, I consistently contributed to a positive atmosphere in fast-paced environments. Personable and highly adaptable with proactive approach to customer service and teamwork.
Overview
4
4
years of professional experience
Work History
Assistant Barista
Curo Coffee
Washington, DC
10.2024 - Current
- Assisted in maintaining a clean and organized workspace for excellent cafe presentation and efficient workflow.
- Upheld cafe reputation by consistently delivering high-quality beverages that met brand standards.
- Provided exceptional customer service by addressing concerns, answering questions, and engaging in friendly conversation with patrons.
Restaurant Hostess
ILILI DC Restaurant
Washington, DC
10.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Call Center Quality Analyst
HCL Technologies
Guatemala
05.2021 - 08.2022
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
- Minimized customer complaints by proactively addressing potential issues through close monitoring of call metrics.
Education
Biological Chemistry Degree - Biological Sciences
USAC
Guatemala, GuatemalaBachelor In Science And Technology - Technology And Science
CEDM
Guatemala, Guatemala10.2019
Skills
- Customer service
- Management
- Conflict resolution
- Call monitoring
- Customer needs assessment
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Team building
Timeline
Assistant Barista
Curo Coffee
10.2024 - Current
Restaurant Hostess
ILILI DC Restaurant
10.2023 - Current
Call Center Quality Analyst
HCL Technologies
05.2021 - 08.2022
Biological Chemistry Degree - Biological Sciences
USAC
Bachelor In Science And Technology - Technology And Science
CEDM