Yarimel Diaz

• Managed an average of 500 orders monthly
• Maintained a 95% accuracy rate in order entry and customer communications, ensuring seamless operations and customer satisfaction
• Improved inventory management efficiency by streamlining new product set-up, order entry, planning, allocations, and reporting, resulting in reduced stockouts and improved customer satisfaction
• Utilized reporting to communicate low inventory levels, slow sellers and top sellers, leading to an increase in inventory turnover and efficient stock management
• Boosted supplier relations and reduced lead times by providing monthly updates on all open orders, resulting in improved communication and operational efficiency
• Maintained accurate inventory records for all products, ensuring smooth operations and preventing stockouts
• Improved order inquiries response time, resulting in increased customer satisfaction and repeat business
• Collaborated with multiple departments to ensure a smooth deliveries

• Streamlined all sales processes and assisted with account such as TJ Maxx, Five Below, Bealls, Bargain Hunt, Francesca's, Versona, CATO, it's fashion, Burlington and ROSS
• Managed the bi-weekly arrangement of up to 200 samples, ensuring accurate customer requirements were met and contributing to increased sales and client retention
• Managed inventory of close to 2,500 products
• Processed 30-50 purchase orders for e-commerce accounts daily
• Worked closely with warehouse managers to ensure all products were packed and shipped according to the customer's guidelines and at times assisted the warehouse
• Arranged all logistics relating to shipping purchase orders following customer guidelines

• Cold-calling
• Communicated daily with a range of customers to up-sell new products and services
• Ensured maximum sensitivity and responsiveness to all customer inquiries
• Maintained a high level of knowledge and understanding of product features, services, marketing promotions, and special offers
• Verified and updated customer information and maintained databases
• Collaborated with clients to develop personalized sales approaches
• Provided support to customers to maintain high customer satisfaction
• Resolved product or service problems by clarifying the customer's complaints

• Supported Sales Account Executive in all sales-related matters
• Updated products in customer portals, contributing to growth in online sales. Increased visibility and accessibility, driving business revenue
• Maintained accuracy in inventory and product details, leading to improved customer satisfaction and trust in product availability
• Achieved a 95% accuracy rate in processing customer orders for online platforms such as Overstock, Sears/K-mart.com, Groupon, Marines Exchange, and Stage Stores, resulting in increased customer satisfaction and repeat business
• Executed market prep tasks, contributing to more effective new customer presentations and trend boards, driving higher sales and customer engagement.
• Collected and analyzed data from e-commerce websites, contributing to comprehensive competitive analysis reports and improved sales strategies
• Increased customer satisfaction by resolving product or service problems, resulting in improved customer retention and loyalty.

• Assisted Sales Account Executive in increasing sales through proactive support and effective communication with clients
• Managed open order reports with efficiency, leading to streamlined processes and reduced errors
• Maintained accurate and efficient data entry, resulting in increase in order processing speed and customer satisfaction
• Processed customer orders while ensuring that all information was correct and customer follow up with customers such as Payless, Kmart, Francesca's, Charming Charlie
• Assisted in all market prep, sales, trend meeting with new customer presentations and trend boards
• Executed the sample approval process from the beginning until the final approval
• Contributed to the development of new programs by working closely with production and Merchandising teams, leading to an expansion of product offerings and an increase
  in sales revenue.

• Assisted Sales Account Executive in increasing sales through proactive support and efficient coordination
• Managed and processed orders for high-profile clients like Coty Inc, Estee Lauder, Gurwitch, and Shiseido, resulting in 100% customer satisfaction and repeat business
• Entered customer orders with precision, reducing errors and enhancing overall customer satisfaction
• Managed daily communication with the Asia team, ensuring timely forwarding of all-new program details, purchase orders, and customer inquiries, leading to smooth operations and customer satisfaction
• Coordinated the sample approval process
• Collaborated with production and Merchandising teams to develop new programs
• Boosted sales team productivity by providing comprehensive competitive analysis reports

Customer Service/Administrative Assistant

• Coordinated the timely forwarding of new Purchase Orders to the manufacturing division in Asia, contributing to smooth production flow and on-time delivery, enhancing customer experience
• Compiled and analyzed weekly Open Order reports, resulting in improved delivery accuracy and customer service
• Streamlined communication by directly inputting shipping information for open orders, resulting in quicker resolution of customer inquiries and improved efficiency
• Streamlined communication by analyzing and reporting weekly sales, leading to a increase in accuracy and timeliness for account managers and VPs
• Supported in data entry, resulting in improved data organization and accessibility for
  smooth operations

Administrative Assistant

• Managed daily showroom maintenance, ensuring a consistently tidy and professional environment for number of visitors
• Organized and maintained office systems, leading to a reduction in administrative errors and improved overall efficiency
• Coordinated car services for executives, ensuring prompt and reliable transportation for business meetings and events
• Streamlined scheduling process for President, VP of Sales, and Sales personnel, increasing efficiency and allowing for more time to focus on strategic initiatives
• Setup accommodations and entertainment arrangements for company visitors, customers, and internal personnel

Receptionist

• Provided exceptional customer service by warmly welcoming and assisting visitors, contributing to a friendly and inviting atmosphere
• Managed daily company-related inquiries, contributing to a positive and professional company image
• Coordinated visitor and employee meetings, ensuring seamless scheduling and organization
• Managed the reception area daily, ensuring seamless operations and a positive
  experience for daily visitors.