Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yariq Hasan

West Bloomfield,MI

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Charter Of Northville Township
04.2023 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

IT Security Intern

AAA Life Insurance Company
05.2022 - 07.2022
  • Analyzed problems and worked with teams to develop solutions.
  • Developed, tested and implemented security policies, plans and procedures for organizational protection.
  • Implemented security measures to reduce threats and damage related to cyber attacks.

Web Development Intern

The Macomb County Prosecutor Office
06.2021 - 08.2021
  • Created a web form that employees could use to request time off, alongside an email with the form's submission details
  • Creating an admin web application to manage employee’s time off request along side an email
  • Prioritized and problem-solved several tasks concurrently with minimum supervision.

Education

Bachelor of Science - Information Technology

Oakland University
Rochester Hills, MI

Skills

  • Desktop support
  • Network Infrastructure Monitoring
  • Customer service expert
  • Administrative tasks
  • Problem-solving
  • JavaScript
  • Hardware Configuration
  • Agile Workflow
  • Support Ticket System Management
  • Technical Documentation

Certification

CompTIA Network + Certification

CompTIA Security + Certification

Timeline

CompTIA Network + Certification

CompTIA Security + Certification

09-2026

IT Help Desk Technician

Charter Of Northville Township
04.2023 - Current

IT Security Intern

AAA Life Insurance Company
05.2022 - 07.2022

Web Development Intern

The Macomb County Prosecutor Office
06.2021 - 08.2021

Bachelor of Science - Information Technology

Oakland University

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Yariq Hasan