YARISNEY ISLA

• Utilized Software to maintain and update customer information, repair logs and inventory.

Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

• Review with Project Managers, Sales Associates, and Project Coordinators the requirement of a job and availability of labor.
• Review and verify installation work orders and verify materials for a scheduled job.
• Oversee all installation schedules, jobs, and resources
• Create Po’s
• Schedule Demo’s, electrical and plumbing prior to job getting started.
• Keep the schedule updated.
• Assign jobs to subs
• Follow up on the process of the job with both subs and clients
• Ensure of the satisfaction of the client.

Verified insurance coverage to prepare for upcoming patient appointments.

• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
• Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
• Expedited patient registration process by efficiently validating eligibility for various insurance plans.
• Trained new staff on current, correct insurance verification procedures.
• Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
• Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
• Posted payments to accounts and maintained records.
• Generated reports to track insurance verifications and claim progress.
• Processed medical insurance claims and payments.
• Managed office bookkeeping with insurance billing and patient payments.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Assisted with medical coding and billing tasks.
• Worked with patients to schedule tests and procedures.
• Implemented electronic referral management system, improving tracking and follow-up efficiency.
• Verified patient insurance eligibility and entered patient information into system.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Answered incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.
• Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
• Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.
• Scheduled procedures for the Doctor and booked operating rooms.
• Prepared cash deposits from patients payments and made bank deposits.
• Managed electronic records database and handled all file requests.
• Verified Insurances by communicating with various insurance companies.
• Called patients to confirm scheduled appointments 2 days in advance.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patients satisfaction.
• Reviewed incoming correspondence and determined the action required and its priority.
• Greeted each patient pleasantly and provided the desk sheet for sign-in.
• Pleasantly answered calls for a multi-line and directed callers to the appropriate employees.
• Maintained account records.
• Maintained files and records with effective filing systems.
• Answered the phone by the second ring and greeted callers enthusiastically.
• Volunteered to help with special projects, assuming a variety of tasks and duties.
• Collected deposits, fees and payments.
• Check in- Check out.
• Completed up to 30 referral requests each day for a medical provider of GI services.
• Trained staff on the referral and intake process.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Monitor incoming and outgoing faxes.
• Billing processing for outpatient procedures.
• Recorded patients' medical history, vital statistics and test results in medical records.

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Completed up to Number referral requests each day for medical provider of Industry services.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Trained Number staff on referral and intake process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Check-in Patients.
• Check-out Patients.
• Verify Insurance.
• Answer phones promptly.
• Maintain lobby organized and coffee station clean and stocked.
• Generate patient letters and communication.
• Perform referrals.
• Perform referrals authorizations.
• Route documents that come in the fax server.
• Route correspondence that comes in the mail.
• Oversee daily office operations for staff of 7 employees.
• Provides quality service by enforcing quality and customer service standards.
• Training employees.
• Process payroll.
• Manages physician schedules to optimize capacity and the patient experience.
• Serves as a back-up whenever anyone in the staff is not present.
• Ensure all examining rooms are kept organized and dully stocked.
• Run weekly staff meetings.
• Address patient's complaints.
• Monitor referral process to ensure guidelines are met.
• Create clinical reports weekly.

• Operated a cash register for cash, check and credit card transactions.
• Stocked and replenished Merchandise inside pharmacy.
• Cleaned and organized the store, including the checkout desk and displays.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Answered customer telephone calls promptly and in an appropriate manner.
• Handling medication to clients.