Yarissa Castro
Albuquerque,NM
Summary
Dynamic and bilingual professional with a strong work ethic, experienced at Oak Street Health in enhancing patient experiences. Proven ability to manage complex scheduling and resolve inquiries efficiently. Skilled in clear communication and problem-solving, consistently fostering positive relationships and ensuring patient satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Welcome Coordinator
Oak Street Health
Albuquerque, New Mexico
05.2022 - Current
- Greet patients and visitors, creating a welcoming environment.
- Guide patients through the completion of consent, and other required medical forms.
- Coordinate appointment scheduling between patients and healthcare providers effectively.
- Collaborate with clinical and administrative staff to meet patient needs.
- Updating patient information and making changes in the electronic medical record platform.
- Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed.
- Managing faxes in the electronic fax platform, and routing them to the care teams.
- Maintain the cleanliness of the lobby and Community Room areas.
- Schedule transportation for eligible patients, and go over the transport schedule with drivers.
- Manage in-center events for in-house echocardiograms, mammograms, and DEXA.
- Attend to emails and care reqs.
- Coordinate team celebrations, anniversaries, and the team calendar.
- Assist with ordering supplies.
- Handle patient inquiries, and resolve issues efficiently and professionally.
- Assisted in optimizing office workflows to enhance the patient experience.
- Assist with mail sorting, and mailing out.
- Receive and route care team messages and documents to the appropriate staff.
- Assist with translating (spanish).
- Receive patient inquiries or complaints, and direct them to the appropriate medical staff members.
- Participated in training sessions to stay updated on upcoming healthcare policies and registration software.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Assist with covering other centers when needed.
Front Desk Receptionist
Family Smiles Dental
Albuquerque, USA
12.2021 - 03.2022
- Covid-19 prescreen over the phone when scheduling new patients.
- Checking patients temperature prior entering clinic.
- Sanitizing lobby, pens on a regular basis throughout the day.
- Following up with calls made after hours.
- Checking office email regularly.
- Post Op calls to patients who had a dental procedure day before, ensure that they are feeling well and answer any questions or concerns.
- Verify patients insurance for patients scheduled same day or the following day.
- Confirming patients appointments: call, text, email.
- Send pre-authorizations to some dental insurance.
- Check status, schedule any approved treatment, and follow up with existing approvals that have not been started or scheduled.
- Contact insurance companies for patient eligibility and benefit breakdown.
- Lab cases: receive, scan lab slips, schedule patients, and follow up with any existing lab cases.
- Schedule, cancel, or reschedule appointments.
- Take and process cash, credit card, and care credit payments.
- Perform administrative tasks: answer the phone, take messages, contact patients, scan patient documents into charts.
- Help make spanish new patient packets, consents, or any other forms for bilingual patients.
- Creat TX plans for patients.
- Call in Rx prescriptions to patients preferred pharmacy when requested.
Patient coordinator
APEX DENTAL
Albuquerque, USA
07.2020 - 01.2021
- Covid-19 prescreen over the phone when scheduling new patients.
- Checking patients temperature prior entering clinic.
- Sanitizing lobby, pens on a regular basis throughout the day.
- Following up with calls made after hours.
- Checking office email regularly.
- Post Op calls to patients who had a dental procedure day before, ensure that they are feeling well and answer any questions or concerns.
- Verify patients insurance for patients scheduled same day or the following day.
- Confirming patients appointments: call, text, email.
- Send pre-authorizations to some dental insurance.
- Check status, schedule any approved treatment, and follow up with existing approvals that have not been started or scheduled.
- Contact insurance companies for patient eligibility and benefit breakdown.
- Lab cases: receive, scan lab slips, schedule patients, and follow up with any existing lab cases.
- Schedule, cancel, or reschedule appointments.
- Take and process cash, credit card, and care credit payments.
- Perform administrative tasks: answer the phone, take messages, contact patients, scan patient documents into charts.
- Help make spanish new patient packets, consents, or any other forms for bilingual patients.
- Creat TX plans for patients.
- Call in Rx prescriptions to patients preferred pharmacy when requested.
Customer Care Representative
Lowes Contact Center
Albuquerque, USA
08.2017 - 07.2020
- Manage large amounts of inbound and outbound call sin a timely manner.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Processing credit card payments.
Customer Service Representative
The Home Depot
Albuquerque, USA
10.2012 - 08.2017
- Win over customers.
- Make customers feel valued, welcomed and accepted.
- Relay information in a concise and clear manner.
- Remain calm, courteous and respectful at all times.
- Quickly understand and interpret customers' needs and wants.
- Take ownership of your customer's needs, and always see problems through until they are fully resolved.
- Handling, cash, check, credit transactions.
- Opening new accounts.
- Assist with placement of orders, refunds, or exchanges.
- Work with manager to ensure proper customer service is being delivered.
Education
Nursing (CNA) -
UNM - Valencia
Los Lunas, NM12.2012
High School Diploma -
Valencia High School
Los Lunas, NM05.2011
Skills
- Bilingual - English & Spanish
- Patience
- Attentiveness
- Clear Communication
- Knowledge of the Product
- Positive Language
- Time Management
- Multitask
- Goal oriented
- Willingness to learn
- Team player
- Well under stress
- Problem solving
- Persuasion skills
- Strong work ethic
- Customer Care
- Customer Service
- Call Center
Certification
Driver's License
Timeline
Welcome Coordinator
Oak Street Health
05.2022 - Current
Front Desk Receptionist
Family Smiles Dental
12.2021 - 03.2022
Patient coordinator
APEX DENTAL
07.2020 - 01.2021
Customer Care Representative
Lowes Contact Center
08.2017 - 07.2020
Customer Service Representative
The Home Depot
10.2012 - 08.2017
Nursing (CNA) -
UNM - Valencia
High School Diploma -
Valencia High School