Yarissa Clase

• Provide engagement, support, mentoring, and advocacy for youth assigned to caseloads in the Thompson Placement Stabilization Unit (TPSU).

• Empower youth through self-advocacy, transportation support, and crisis intervention while maintaining timely and accurate documentation.

• Collaborate with families, school personnel, and mental health professionals to ensure alignment with treatment plans.

• Manage flexible schedules to accommodate administrative tasks during the day and service visits in the afternoons and evenings.

• Developed rapport with families to create a safe and trusting environment.

• Assisted clients in developing life, technical, and job skills to support self-sufficiency.

• Reported instances of child abuse in compliance with legal standards.

• Monitored and documented changes in patient health status and behavior.

• Collaborated with school personnel and mental health providers to coordinate student services effectively.

• Ensured safe and timely delivery of packages by accurately following routes and adhering to delivery protocols.

• Verified package information, maintained accurate delivery records, and utilized GPS navigation for optimized routes.

• Provided excellent customer service by confirming delivery details and addressing customer concerns.

• Handled inbound calls, data entry, and quality assurance related to foreign contact and travel reporting.

• Assisted Intelligence and Operations Analysts by performing data analysis to identify potential threats and trends.

• Delivered excellent customer service while maintaining product knowledge and assisting with merchandising.

• Operated a computerized POS system, processed payments, and completed end-of-day reports.

• Processed credit card transactions quickly and securely.

• Assisted customers, maintained store appearance, and managed merchandise inventory.

• Supported promotional events and ensured compliance with company policies.

• Managed all aspects of event planning, including vendor coordination, budget management, and client satisfaction.

• Ensured compliance with safety regulations and handled any arising issues during events.