Yarissa Nunez
East Weymouth,MA
Summary
Dynamic Shift Leader at Dunkin' Donuts with a proven track record in employee training and exceptional customer service. Skilled in inventory management and performance monitoring, I effectively resolved operational issues while maintaining a safe environment. Committed to health code compliance, I fostered a positive team atmosphere and ensured staff readiness for success.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Weymouth, MA
06.2021 - Current
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Resolved customer complaints promptly and professionally.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in training new employees on shift operations.
- Monitored inventory levels and ordered supplies as needed.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Skills
- Employee training
- Inventory management
- Customer service
- Health code compliance
- Performance monitoring
- Cash handling
- Team leadership
- Problem solving
- Shift paperwork completion
- Task delegation
- Training assistance
- Professional appearance
Languages
Spanish
Full Professional
Timeline
Shift Leader
Dunkin' Donuts
06.2021 - Current
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