Yaritssa Cordero Rijo
New Rochelle,NY
Summary
Dynamic entrepreneur with a proven track record at TerraNova Coffee Co, LLC, excelling in event coordination and customer service. Skilled in crafting specialty beverages and managing high-volume operations, I deliver exceptional experiences while training teams and optimizing inventory. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring client satisfaction and brand loyalty.
Overview
6
6
years of professional experience
Work History
Owner/Operator
TerraNova Coffee Co, LLC
10.2023 - Current
- Founded and operated a luxury mobile espresso bar specializing in high-quality coffee, ceremonial matcha, specialty teas, and signature house-made syrups.
- Managed all aspects of business operations, including scheduling, client communication, invoicing, budgeting, and event coordination.
- Prepared and served a full coffee menu at corporate events, weddings, private parties, and brand activations, ensuring exceptional service and presentation.
- Created and refined specialty drink recipes, seasonal menus, and custom beverage offerings tailored to client needs.
- Oversaw equipment setup, breakdown, and transport, maintaining professional standards of cleanliness, efficiency, and food safety.
- Provided outstanding customer service, engaging with guests and delivering a luxury hospitality experience.
- Collaborated with event planners, venues, and corporate clients to coordinate logistics, power requirements, and event flow.
- Trained and supervised assistants and baristas to uphold brand standards, workflow efficiency, and high-volume service execution.
- Managed inventory, supplier relationships, and purchasing for coffee, milk, syrups, disposables, and equipment.
- Led marketing and branding efforts, including social media content creation, photography, customer outreach, and promotional campaigns.
- Ensured compliance with all local food service regulations, permits, insurance requirements, and event guidelines.
Receptionist
Honda of New Rochelle
08.2023 - 06.2024
- Answered high-volume inbound calls from customers regarding vehicle maintenance and repair services.
- Scheduled service appointments efficiently while verifying customer information and availability.
- Provided clear information on recommended services, wait times, and dealership procedures.
- Directed calls to the correct department (parts, sales, finance, service advisors, etc.) to ensure seamless customer support.
- Assisted customers with questions about service history, recalls, promotions, and appointment logistics.
- Maintained accurate records in the dealership’s scheduling and CRM systems.
- Delivered exceptional customer service by handling concerns professionally and ensuring a positive customer experience.
Barista
Cafetero Coffee Company
07.2022 - 08.2023
- Crafted high-quality espresso beverages in fast-paced environment.
- Maintained cleanliness and organization of workstation and customer areas.
- Assisted customers with menu selections, enhancing overall experience.
- Trained new baristas on equipment operation and beverage preparation techniques.
Barista
Pop's Espresso Bar
01.2021 - 07.2022
- Crafted high-quality espresso beverages in fast-paced environment.
- Maintained cleanliness and organization of workstation and customer areas.
- Assisted customers with menu selections, enhancing overall experience.
Receptionist Assistant
Jua Gonzales Agency
02.2020 - 11.2021
- Managed front-office operations, including answering calls, greeting clients, and providing assistance with policy questions or service needs.
- Scheduled appointments for agents and maintained an organized calendar for meetings, renewals, and client follow-ups.
- Prepared, updated, and filed insurance documents such as applications, claims forms, policy changes, and client records.
- Entered and maintained accurate customer information in agency management software and internal databases.
- Processed payments, issued receipts, and handled basic billing inquiries.
- Assisted agents with daily administrative tasks, including drafting emails, preparing documents, and organizing client files.
- Coordinated communication between clients, insurance carriers, and agents to ensure timely resolution of issues.
- Managed incoming and outgoing mail, scanning, faxing, and document distribution.
- Maintained office supplies, monitored inventory, and ensured a clean, professional work environment.
- Delivered excellent customer service by addressing client needs promptly and maintaining confidentiality of sensitive information.
Education
Accounting ( Coursework Completed ) -
Dominican Adventist University
Dominican RepublicSkills
- Customer Service & Communication
- Appointment Scheduling
- Bilingual: English & Spanish
- High-Volume Call Handling
- Event Coordination
- Barista & Hospitality Skills
- Cash Handling & POS Systems
- Inventory & Organization
- Social Media & Canva
- Reliable, Fast Learner, Detail-Oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Owner/Operator
TerraNova Coffee Co, LLC
10.2023 - Current
Receptionist
Honda of New Rochelle
08.2023 - 06.2024
Barista
Cafetero Coffee Company
07.2022 - 08.2023
Barista
Pop's Espresso Bar
01.2021 - 07.2022
Receptionist Assistant
Jua Gonzales Agency
02.2020 - 11.2021
Accounting ( Coursework Completed ) -
Dominican Adventist University