Yaritza Alvarez
Newburgh,NY
Summary
A Tier 2 Call Center Representative with previous experience as a trainer in the medical field. Provides compassionate and professional care to patients as well as being a detail-oriented team player with strong communication skills.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Cornerstone Family Health Care
Newburgh, NY
04.2025 - Current
- Answer incoming calls and make outgoing calls to assist patients
- Supported patients by addressing specific needs and concerns, finding appropriate solutions
- Contacted offices to assist patients and ensure smooth communication between patients and staff
- Documented patient inquiries, provider office details, and insurance requests to the accurate department
- Deescalate agitated patients by active listening and using LEAP
DELI/BAKERY TEAM ASSOCIATE
WALMART
NEWBURGH, NY
01.2025 - 04.2025
- Assisted customers with orders and inquiries, ensuring a positive shopping experience.
- Provided accurate information on food items, helping customers make informed choices.
- Conducted regular inventory checks to ensure stock accuracy.
- Ensured work area remained clean and sanitized throughout shifts.
- Adhered to food safety and hygiene procedures to maintain a safe environment.
PHLEBOTOMIST
UNITED WEST LABS INC
CORNWALL, NY
01.2016 - 01.2021
- Provided excellent patient service while verifying information and insurance at registration.
- Answered incoming calls and made calls to schedule patients for home draws.
- Registered patients at the patient service center, ensuring accurate entry of personal information. that entered the patient service center and ordered tests that providers requested into the system.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Assisted in training with onboarding new phlebotomists, sharing expertise on proper techniques and safety protocols.
Education
Regents Degree -
Newburgh Free Academy
Newburgh, NYHudson Valley Career Training
Newburgh, NYSkills
- Customer Service
- Active listening
- Problem solving
- Training experience
- Data Entry
- Documentation Management
- Attention to Detail
- Time management
- Organized
- Dynamic adaptability
- Communication Abilities
- Team work
- Bilingual
Timeline
Call Center Representative
Cornerstone Family Health Care
04.2025 - Current
DELI/BAKERY TEAM ASSOCIATE
WALMART
01.2025 - 04.2025
PHLEBOTOMIST
UNITED WEST LABS INC
01.2016 - 01.2021
Regents Degree -
Newburgh Free Academy
Hudson Valley Career Training