Yaritza Angel
Brooklyn,NY
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 10 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Mount Sinai
05.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Answered phone calls and messages for 17 -physicians OBGYN medical facility, scheduling appointments, and handling patient inquiries.
Medical Receptionist
Empire Family Ophthalmology
10.2021 - 12.2022
- Greet and check in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Obtain authorization from insurances for patients procedures
- Schedule surgical patients.
- Completed patient referrals to other medical specialists.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for 1-physician Ophthalmology medical facility, scheduling appointments, and handling patient inquiries.
Receptionist
Gramercy Cardiac Diagnostic Services
06.2018 - 06.2020
- Assure the readiness of the reception area for each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours
- Register patients according to agency protocols
- Create and manage both digital and hardcopy filing systems for all partners
- Schedule patient appointments
- Keeps patients, technologist and/or manager informed with regard to patient flow
- Ensures accurate and thorough documentation and completion of all necessary paperwork.
- Answered phone calls and messages for 10 -physician Cardiology medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Representative
MJHS- Elder Plan Health Insurance
11.2015 - 07.2016
- Effective manage large amounts of incoming calls
- Resolved products or service problems by clarifying the customer's complaint
- Opens customers' accounts by recording account information
- Record details of customers contacts and actions taken.
Receptionist
Dr. Lourdes Esteban & Dr. Molinas Office
09.2011 - 07.2013
- Open, sorted and route incoming mail, answered correspondence, and prepared outgoing mail
- Operated telephone switchboard to answer, screened and forward calls, provided information
- Filed and maintained records, appointments, referrals, etc
- Verified insurance coverage.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Some College (No Degree) - Early Childhood Education
Borough of Manhattan Community College
New York, NYSkills
- Medical Scheduling
- Workflow Coordination
- Multi-Line Phone Systems
- Spanish
- Tech Savvy - MS office
- HIPAA Compliance Knowledge
Certification
- MOS Office 2010, Present
- CPR Certification
Assessments
- Verbal communication, Highly Proficient, 05/01/22, Speaking clearly, correctly, and concisely
- Medical receptionist skills, Highly Proficient, 10/01/20, Managing physician schedules and maintaining accurate patient records
- Receptionist, Highly Proficient, 01/01/21, Using basic scheduling, attention to detail, and organizational skills in an office setting.
Languages
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Mount Sinai
05.2023 - Current
Medical Receptionist
Empire Family Ophthalmology
10.2021 - 12.2022
Receptionist
Gramercy Cardiac Diagnostic Services
06.2018 - 06.2020
Customer Service Representative
MJHS- Elder Plan Health Insurance
11.2015 - 07.2016
Receptionist
Dr. Lourdes Esteban & Dr. Molinas Office
09.2011 - 07.2013
Some College (No Degree) - Early Childhood Education
Borough of Manhattan Community College
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