Yaritza Bonilla

• lead a team of 12+ overnight associates in unloading freight and restocking merchandise efficiently across multiple departments.
• Maintained accurate inventory counts and ensured planogram compliance throughout the store.
• Collaborated with day-shift management to align priorities and store readiness.
• Enforced safety standards and ensured compliance with company policies.

• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Built strong relationships with customers through positive attitude and attentive response.
• Held weekly team meetings to inform team members on company news and updates.
• Supervised stock crew associates in daily replenishment, storage management and merchandising.
• Trained stock team in merchandising, storage management and customer service.
• Stocked shelves, racks and cases with new or transferred merchandise.

• Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
• Pushed and stocked product in multiple departments and consistently met time targets.
• Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
• Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
• Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
• Worked with department managers to maintain adequate inventor for regular and promotional demand.

Work closely with Store Management and Realty Execution Team ti ensure that the store has the in-stock possible for the customers.

Follow current inventory management and modular process

Work with Team Leads to identify deleted, clearance, and non-go forward merchandise for the store to pull prior to REX setting the depart

• Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
• Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
• Kept work areas neat, clean and free from debris.
• Followed orders precisely for correct items, sizes and quantities.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Greeted store customers and discussed needs.
• Recorded daily activities for inventory control.
• Moved cardboard, plastic ties and other debris from unboxing to trash.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Researched and corrected customer concerns to promote company loyalty.
• Created and reviewed invoices to confirm accuracy.
• Took ownership of customer issues and followed problems through to resolution.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

• Assisted customers with self-checkout machine operations.
• Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
• Diagnosed issues with self-checkout machines and manually processed transactions.
• Engaged with customers and offered assistance upon entry into store.
• Maintained awareness of product locations to assist customers in finding requested items.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Checked personal identifications during alcohol and tobacco sales.
• Processed refunds and exchanges in accordance with company policy.
• Performed cash, card and check transactions to complete customer purchases.

• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Established and tracked quality department goals and objectives.
• Specified quality requirements of raw materials with suppliers.
• Inspected products and worker progress throughout production.
• Reported production malfunctions to managers and production supervisors.