YARITZA CEDANO
New York,NY
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for executive level professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork, and project needs. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant
NBCUniversal
New York, New York
05.2021 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Administrative Assistant
Mount Sinai Health Systems
New York, NY
05.2018 - 05.2021
- Directed patient communication to appropriate department personnel and offered information to resolve inquiries, boosting patient satisfaction
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports, and presentations
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Customer Service Representative
Weill Cornell Medicine at New York, Presbyterian
New York, NY
10.2016 - 04.2018
- Processed and scheduled 100+ radiological procedures daily ensuring patients’ clearance prior to exams, insurance and demographic information are updated, and proper protocols are communicated
- Consulted physician offices and implemented new protocols from the original radiology handbook that was present in the company at the time of employment
- Coached new employees in customer service policies, HIPAA regulations, patient experience expectations, and our Weill Cornell Imaging code of ethics
- I accounted for decreased call abandonment rate by 50%, cases per
- Ustomer Service Specialist 1000+ per month, decreased patient/physician wait time by 30%
- Worked with Access Center Supervisor to develop customer service improvement initiatives.
Education
Master of Arts - Human Resource Management
Capella University
Minneapolis, MN12.2022
Bachelors of Arts - Communication, Business Administration
State University of New York At Albany
Albany, NY2011
Skills
- Verbal and Written Communication
- Invoice Preparation
- Executive Schedule Management
- Critical Thinking
- Customer Service
- Video Conferencing Software
- Reports and Financial Statements
- Travel Arrangement Coordination
- Executive Presentations
- Report Distribution
- Calendar and Scheduling Software
- Administrative Support
- Understanding of HR policies
Timeline
Executive Assistant
NBCUniversal
05.2021 - Current
Administrative Assistant
Mount Sinai Health Systems
05.2018 - 05.2021
Customer Service Representative
Weill Cornell Medicine at New York, Presbyterian
10.2016 - 04.2018
Master of Arts - Human Resource Management
Capella University
Bachelors of Arts - Communication, Business Administration
State University of New York At Albany
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