Yaritza Gomez
Rio Grande City,TX
Summary
Experienced with front desk management and customer service. Utilizes effective communication and organizational skills to enhance visitor experiences and streamline office operations. Knowledge of managing schedules, handling inquiries, and maintaining professional reception area.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reception Assistant
Solis Insurance Agency
04.2023 - Current
- Manage front desk operations, ensuring seamless communication between clients and insurance agents.
- Coordinate appointment scheduling, optimizing office efficiency and enhancing client satisfaction.
- Assist in processing insurance claims, maintaining accuracy and compliance with company guidelines.
- Maintain organized filing system for client documents, improving retrieval speed and data management.
- Developed knowledge of insurance products, providing informed support to clients during inquiries.
- Streamlined office procedures, resulting in reduced wait times and improved client service experience.
- Trained new staff on reception protocols, fostering a collaborative work environment and knowledge sharing.
- Respond effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Handle confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improve workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Maintain up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Demonstrate adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
Dental Front Office Receptionist
Alonso Armendariz D.D.S
04.2014 - 05.2023
- Managed patient scheduling and coordinated appointments for optimal office efficiency.
- Processed patient insurance claims, ensuring accurate billing and timely reimbursements.
- Maintained organized patient records using dental practice management software.
- Responded to patient inquiries, providing information on services and treatment options.
- Implemented process improvements that reduced appointment wait times and increased patient satisfaction.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
Marketer
A Healing Touch Home Health
05.2022 - 04.2023
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and consumer behavior to inform strategic decision-making.
- Collaborated with cross-functional teams to create cohesive marketing materials and messaging.
- Utilized CRM tools to manage customer data, track interactions, and improve sales outreach.
Education
Certificate - Office Specialist
South Texas Collage
Rio Grande City, TX05-2014
Skills
- Scheduling appointments
- Document preparation
- Reception area maintenance
- Mail handling
- Organization skills
- Telephone skills
- Front desk operations
- Customer/Client relations
- Greeting and seating clients
- Appointment scheduling
- Multi-line telephone operation
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reception Assistant
Solis Insurance Agency
04.2023 - Current
Marketer
A Healing Touch Home Health
05.2022 - 04.2023
Dental Front Office Receptionist
Alonso Armendariz D.D.S
04.2014 - 05.2023
Certificate - Office Specialist
South Texas Collage
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