YARITZA GUERRA
Freeport,NY
Summary
Handle daily work in customer support including, taking care of the inbox, receiving and send email daily, take care of plant responses and reply them daily. Handle complaint for the NYT and reply to the client services and be responsible to complete help when was needed in different area like recruitments and schedule interview for delivery services provider and finally be responsible to complete task before the end of the day.. Logical Customer support bringing 18 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
22
22
years of professional experience
Work History
Customer Support Officer/ Team Lead
PCF
05.2005 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Handle approximately 100 incoming emails and reply with a resolution responses.
- Participate with team productivity with thorough training sessions on company products and services.
- Collaborated effectively with other are to handle escalated customer issues, resulting in swift resolutions. Handlendle recruitment from hired me and assisted them with interview schedule for delivery services provider.
- Handed look up customer account number in dart system and handle task and complaint for locked building and NYT.
Front Desk Receptionist
United Way Of Long Island
02.2003 - 01.2005
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Office Assistant
Ciculo De La Hispanidad
04.2002 - 09.2002
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Handle phone call 3 days per week.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Provide GED test for student on their schedule.
- Interacted with customers by phone, email, or in-person to provide information.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Boosted employee morale with thoughtful event planning and team-building activities.
Education
Associate of Arts - Computer Offices Technology
Business Informatics Center Inc
Valley Stream, NY08.2000
Skills
- Speak English and Spanish
- Conflict Resolution
- Call candidates
- Schedule interview for recruitment
- Interpersonal Communication
- Calm Under Pressure
- Verbal Communication
- Multitasking Abilities
- Team building
- Good Telephone Etiquette
- MS Office
- Self-Directed
Accomplishments
Award certification for voluntary job. NCC and award plate for computer office technology. BIC.
Affiliations
- Do regular exercises, listen to the music, and love to paint in my free time.
Timeline
Customer Support Officer/ Team Lead
PCF
05.2005 - 01.2024
Front Desk Receptionist
United Way Of Long Island
02.2003 - 01.2005
Office Assistant
Ciculo De La Hispanidad
04.2002 - 09.2002
Associate of Arts - Computer Offices Technology
Business Informatics Center Inc
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