Yaritza Henriquez

· Coordinated with internal teams to ensure timely delivery of products and services for events.

· Created Event Orders outlining event planning progress, timelines and other relevant information.

· Provided on-site support pre and post event including problem solving if necessary.

· Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.

· Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.

· Coached, mentored, and trained Internal and External hotel Managers, Executive Reservations Coordinators and agents on best practices and procedures

· Completed Marriott RMST (Revenue Management Strategy Training)

· Successfully launched and implemented Hotel Wide Standard Operating Procedures to achieve Hotel Wide Goals as well as increase productivity and enhancing accuracy in standards

· Assisted Director of Revenue with Forecasting and selling strategies to achieve Financial Goals

· Trained staff on Forbes and America Fine Hotels and Resorts Luxury Hotel Standards resulting in Green Audit Scores

· Interdepartmental System and Reservation Management Trainings

· Recipient of the 2023 Peoples Choice Award, Awarded Manager of the Quarter (3X), AcceleRate Award Eastern Region 2023; breaking hotel history with highest yielding revenue generating day in history

· Achieved 93% in hotel wide employee engagement, leadership, and excellence survey

· Identified and developed new markets for products or services.

· Developed and implemented sales strategies to increase market share.

· Collaborated with marketing team to create promotional materials for target customers.

Provided technical support for customers when needed, answering questions about product features and capabilities.

· Oversaw all Hotel -Corporate/ Leisure/ Group Reservations

· Ensure accurate billing was in place for all bookings

· Provided property wide systems training

· Successfully spearheaded the sue of Passkey Reservations System- generating over $11K in Revenue in the first month

· Implementing Hotel Sale Strategies to maximize revenue and ensure operational success

· Ensured all issues were managed and resolved in a proper and timely manner

· Directed/oversaw and collaborated on all Hotel Group Events

Provide accurate business forecasting for analysis for proper and efficient Property purchasing and staff scheduling

• Managed distribution/ movement and shipment of multiple contracted routes throughout New York, New Jersey and Connecticut
• Provided executive support to Company CEO
• Accurately and successfully Managed all company billing needs
• Documented and tracked all outbound/ returned packages
• Ensure safe execution of day-to-day operations
• Provided support and dispatched all drivers to designated routes
• Recruited and conducted interviews for all incoming employees
• Ensured all employee information and documentations were accurate and up to date

· Managed group inventory to ensure revenue maximization, validate contractual agreements and validate group and hotel forecast

· Process and oversaw all group reservation billing, requests, changes, and cancellations for groups 1100+ rooms

· Ensured revenue maximization by creating strategic upselling initiatives based on competition priciness

· Provided Operational and administrative support to all Hotel Departments

• · Mentored, monitored a team of 13; onboarded and trained all new hires
• · Presented and trained team on upselling initiatives, increasing revenue, and providing great customer service
• · Ensured data integrity was consistently met
• · Partnered with all departments, communicated deficiencies, provided customer and property solutions
• · Ensured consistent quality control of all reservations for various corporations ensured all proper pricing was built into each booking
• · Created a pipeline of clients and group accounts to obtain repeat guests and grow business