Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
5
5
years of professional experience
Work History
Seller
Depop
05.2020 - Current
Able to keep 5-star reviews with reoccurring customers due to great customer service and Time management
Handling and shipping multiple articles
Delivering to customers on expected delivery time frame
Addressing problems and complaints, leaving customers satisfied with or without purchase
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Ride Operator
Santa's Village Amusement & Water Park
06.2024 - 08.2025
Responsible for Operating rides and providing exemplary guest service which includes: loading and unloading the ride, checking every ride's restrains and lap bars, giving safety instructions., operating the control console, and dispatching the ride vehicles while delivering appropriate scripts
Ride operators continuously check for safety concerns and unusual noises, smells, or visual concerns and communicate appropriately
Sales Floor Associate
Savers Thrift Store
Crystal Lake
01.2025 - 04.2025
Morning maintenance consists of organizing the sales floor, bringing back old stock, and recycling clothes for new stock throughout the day.
Proactive service, such as assisting customers in finding items or answering questions. Understanding and promoting current sales, promotions, and loyalty programs.
Constantly putting out new racks and keeping an organized routine, as well as tagging items at a consistent pace.
Stocked merchandise is pulled from the backroom to keep shelves in stock with proper inventory.
Coordinated with backroom staff to ensure timely replenishment of sold-out items.
Assisted customers in locating products, providing recommendations based on their preferences.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL
05.2024
Skills
Understanding of safety protocols
Customer Satisfaction
Attention to detail and Surroundings
Ability to read scripts to broad audience
Able to keep track of cycles and tasks under pressure