Yaritza Monrroy
Rivershack
River Ridge ,LA
12
years of professional experience
Detail-oriented bilingual administrative professional with experience in public assistance, healthcare, and customer service. Skilled in eligibility support, clerical operations, data entry, document management, patient coordination, and providing exceptional service in fast-paced environments. Fluent in English and Spanish with strong communication, organizational, and problem-solving abilities.
Work History
Server
5 Months- Delivered attentive table service, ensuring accurate orders and timely food and beverage presentation.
- Coordinated with kitchen and bar staff to maintain smooth service flow during high-volume shifts.
- Anticipated guest needs, providing menu recommendations and resolving concerns promptly.
- Processed payments accurately, balancing cash, card, and receipt transactions with care.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Eligibility Services Clerk
4 Months- Greeted and assisted customers in a high-volume public assistance office.
- Conducted applicant pre-screening and collected personally identifiable information using standardized county eligibility forms.
- Provided bilingual assistance in English and Spanish.
- Assisted customers with self-service kiosks by guiding them through document scanning and appointment check-in.
- Processed incoming and returned mail by imaging, logging, and documenting information in designated systems.
- Scanned confidential documents into CalSAWS utilizing Hyland software while maintaining HIPAA compliance.
- Reviewed applications for completeness, date-stamped documents, and routed materials to appropriate staff.
- Updated customer records while adhering to confidentiality and PII requirements.
- Operated office equipment including scanners, copiers, telephones, and computers.
- Communicated effectively with staff using Microsoft Outlook and Teams.
- Maintained professionalism while serving the public and collaborating with departmental staff.
Referral Coordinator
3 Years 4 Months- Coordinated patient referrals to specialists while ensuring timely processing and insurance authorization.
- Scheduled appointments based on provider availability and patient urgency.
- Verified insurance eligibility and informed patients of copays and referral requirements.
- Maintained accurate electronic medical records and updated patient information.
- Reviewed demographic, clinical, and insurance information before forwarding referrals.
- Scanned medical records, MRI reports, and medication lists into electronic health records.
- Answered a multi-line phone system, confirmed appointments, collected copays, and balanced the cash drawer.
- Performed clerical duties including data entry, filing, scanning, faxing, and document management.
- Utilized Microsoft Word, Excel, Outlook, Gmail, and other Microsoft Office applications daily.
- Ordered office supplies and maintained front office operations.
- Provided bilingual interpretation between providers and patients.
Certified Medical Assistant
5 Months- Welcomed patients and delivered exceptional customer service.
- Obtained vital signs, documented medical histories, and prepared patients for examinations.
- Assisted physicians during examinations and specimen collection.
- Administered injections, vaccinations, venipunctures, rapid COVID-19 testing, drug screens, and urinalysis.
- Documented patient care, treatment plans, medications, and progress notes in electronic health records.
- Coordinated appointments with hospitals, specialists, and surgery centers.
- Maintained infection control standards by sanitizing equipment and patient rooms.
- Educated patients regarding medications and treatment plans.
- Assisted patients with mobility needs while ensuring comfort and safety.
- Provided bilingual support in English and Spanish.
Front Desk Agent / Server
2 Years- Delivered exceptional guest service during check-in and check-out.
- Managed reservations and maintained accurate guest records.
- Answered multi-line phone systems and responded to guest inquiries.
- Processed payments and maintained accurate financial records.
- Prepared daily reports, schedules, and operational logs.
- Utilized Microsoft Office, Outlook, Gmail, and hotel management software.
- Operated office equipment including scanners, printers, and fax machines.
- Ordered front desk supplies and maintained inventory.
- Resolved guest concerns professionally and efficiently.
- Assisted restaurant operations by serving guests and communicating dietary restrictions and special requests to kitchen staff.
Medical Billing & Coding Coordinator
2 Months- Reviewed medical records and accurately processed billing documentation.
- Prepared and submitted insurance claims while monitoring claim status.
- Maintained patient billing records and ensured compliance with healthcare regulations.
- Resolved billing discrepancies through communication with providers, insurance companies, and patients.
- Generated billing reports, invoices, and account statements.
- Assisted accounting staff with reconciliations and audits.
- Managed billing schedules and administrative deadlines.
- Performed clerical duties including filing, data entry, email correspondence, and phone support.
- Utilized Microsoft Office, Outlook, Gmail, and electronic billing systems.
Education
Medical Assistant Certification
Medical Billing & Coding Certification
High School Diploma
Skills
Bilingual (English & Spanish)
Customer Service
Data Entry (High Accuracy)
Microsoft Office Suite (Word
Excel
Outlook)
Microsoft Teams
CalSAWS
Hyland Document Imaging
Electronic Health Records (EHR/EMR)
Medical Terminology
Eligibility Support
Scheduling & Appointment Coordination
Records Management
HIPAA Compliance
Document Imaging & Scanning
Cash Handling
Clerical & Administrative Support
Strong Communication & Organizational Skills
Timeline
Server
Rivershack
06.2026 - CurrentRead More
Eligibility Services Clerk
County of Riverside – Department of Public Social Services
10.2025 - 02.2026Read More
Referral Coordinator
Caring for Women
03.2022 - 07.2025Read More
Certified Medical Assistant
Total Care Work Injury Clinic
10.2021 - 03.2022Read More
Front Desk Agent / Server
DoubleTree by Hilton
03.2018 - 03.2020Read More
Medical Billing & Coding Coordinator
Hall Ambulance
12.2014 - 02.2015Read More
Indio High School
High School Diploma
Read More
United Education Institute
Medical Billing & Coding Certification
Read More
San Joaquin Valley College
Medical Assistant Certification
Read More