Yaritza Morales Gamino
Dallas
Summary
Accomplished professional with a proven track record at GEICO, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in underwriting and team development, I've driven significant improvements in service standards and efficiency. My approach combines critical thinking with a goal-oriented mindset, fostering both employee motivation and operational excellence.
Overview
6
6
years of professional experience
Work History
MDP Bilingual Service
GEICO
07.2021 - Current
- Evaluated employee performance regularly, providing constructive feedback and coaching to enhance overall team productivity.
- Facilitated open communication within the team, promoting collaboration on projects and sharing best practices amongst colleagues.
- Enhanced customer satisfaction levels by consistently addressing client concerns and resolving issues promptly.
- Effectively managed escalated complaints from customers while maintaining a professional demeanor and upholding the company''s reputation.
- Managed a team of insurance agents, ensuring adherence to company policies and procedures while maintaining high-quality service standards.
- Improved overall efficiency with thorough audits of department processes, identifying areas for improvement and implementing necessary changes.
Office Clerk
Barrett Motors Inc
12.2018 - 12.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed financial operations, payroll and accounting processes.
- Optimized cash flow management by monitoring accounts receivable and payable, resulting in improved liquidity.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Created new hire and termination documents for payroll.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Education
High School Diploma -
Bryan Adams
Dallas, TX05-2015
Skills
- Underwriting expertise
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Training and mentoring
- Goal oriented
- Employee motivation
- Team development
Languages
English
Full Professional
Spanish
Full Professional
Timeline
MDP Bilingual Service
GEICO
07.2021 - Current
Office Clerk
Barrett Motors Inc
12.2018 - 12.2020
High School Diploma -
Bryan Adams
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