

Quality Specialist II with 9+ years of progressive experience in chemical manufacturing, specializing in complaint investigations, CAPA effectiveness, ISO/RCMS management systems, and cross-functional quality governance. Proven ability to lead investigations, challenge corrective actions, support multi-site audit readiness, and deliver data-driven insights to senior leadership. Bilingual (English/Spanish) with strong analytical, coaching, and continuous improvement capabilities.
Maintaining and updating QA section of company intranet & maintaining document control database.
•Coordinating customer samples and lab data by managing lab samples, collecting and analyzing lab data, maintaining status reports, and doing complaint follow‐up.
•Maintain filing and tracking documentation to ensure complaint management system is auditable.
•Participates with internal audits and the auditing of Root Cause analysis reports as they relate to customer complaints and internal off-spec investigations.
•Maintain and manage the procedure website. Work with Purchasing and Receiving Departments to resolve any discrepancies concerning raw material and packaging material documentation.