Yaritza Perez
Phoenix
Summary
Dedicated and results-driven professional with a proven track record of exceeding customer expectations. Skilled in sales and service, consistently achieving performance targets while maintaining exceptional quality standards. Possesses extensive knowledge of industry service protocols and best practices, ensuring optimal customer satisfaction. Experienced in behavior analysis, specializing in personalized intervention plans to enhance clients' social and communication abilities. Utilizes positive reinforcement techniques and behavior tracking to facilitate goal attainment. Proficient in data collection and analysis, leveraging insights to refine intervention strategies for maximum effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Centria Autism
11.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Operations Associate
Dashmart
07.2023 - 11.2024
- Pick and pack customers orders
- Receive trucks electronically and stock items from the trucks
- Manage inventory
- Trained new employees on company policies, procedures, and relevant software applications
- Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships
- Assisted in daily operational activities to ensure efficiency and smooth workflow
- Coordinated with team members to improve processes and increase productivity
Customer Care Representative
Best Western
12.2022 - 04.2023
- Assisting customers with reservations, solving customers' issues with the account or reservations, providing the best customer service aligns with the company's policy
- Managed customer calls efficiently in fast-paced call center environment
- Delivered fast and friendly service to handle questions and service complaints
- Answered inbound calls to handle various concerns, set appointments and close sales
- Informed customers of promotions and special offers to increase sales
- Enhanced customer satisfaction with fast, knowledgeable service
Package Handler
Prologistix
04.2022 - 10.2022
- Unloading and loading pallets, dividing them into each section, placing company based products on the pallet to load onto the service load
- Maintained team productivity with well-organized storage, staging and shipment areas
- Moved packages of various sizes with forklifts and pallet jacks
- Stacked and moved pallets to proper storage area
- Collaborated with team members to ensure efficient operations and high productivity levels within warehouse
- Wrapped pallets securely with shrink wrap for safe transport
Customer Service Representative
Walmart
02.2021 - 03.2022
- Assisting with customers' returns, finding products, also servicing the best customer service in line with the company's standard
- Propelled retail store sales, teaching associates sales tactics and customer service tips
- Handled large amounts of customer's currency and ensured it was transferred into the right location, person, and highlighting the code that was processed by the system
- Provided exceptional customer service by addressing inquiries, resolving issues, and processing returns in timely manner
- Trained new employees on proper use of cash register systems and office equipment
- Assisted customers with check-out process and payment transactions
Telecommunications
AT&T/ DirectTV ACCT
09.2019 - 03.2020
- Over the phone customer service, ensuring the customers' needs are filled
- Informed customers of promotions and special offers to increase sales
- Assisting with customers' orders, payments and accessibility
- Anticipated needs and resolved problems to keep customers happy
- Answered inbound calls to handle various concerns, set appointments and close sales
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
Education
High school or equivalent -
Douglas High School
Douglas, AZ05.2019
Skills
- Customer Service
- Bilingual
- Sales
- Behavior intervention
- Behavior treatment plans
- Empathy and patience
Certification
- First Aid Certification - American Red Cross
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
Centria Autism
11.2024 - Current
Operations Associate
Dashmart
07.2023 - 11.2024
Customer Care Representative
Best Western
12.2022 - 04.2023
Package Handler
Prologistix
04.2022 - 10.2022
Customer Service Representative
Walmart
02.2021 - 03.2022
Telecommunications
AT&T/ DirectTV ACCT
09.2019 - 03.2020
High school or equivalent -
Douglas High School
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