Yaritza Rivera
Summary
Dynamic and results-driven professional with experience at Jefferson Einstein Philadelphia Hospital, excelling in food safety and customer service. Proven ability to enhance operational efficiency and improve patient satisfaction through effective communication and organizational skills. Bilingual in Spanish, adept at multitasking in fast-paced environments while maintaining high standards of cleanliness and care.
Overview
12
12
years of professional experience
Work History
Dietary Aide
Jefferson Einstein Philadelphia Hospital
11.2022 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to patients in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Operations Manager
Able Mind and Body Homecare
02.2019 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Sales Associate
Walmart
12.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Home Health Aide
Liberty Resources Home Choices
05.2018 - 01.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Retail Sales Associate
Macy's Department Store
01.2014 - 04.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Esperanza Academy Charter School
Philadelphia, PA06-2015
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Food handling safety
- Computer skills
- Organizational skills
- Multitasking
- Money handling
- Bilingual-Spanish
Languages
Spanish
Native or Bilingual
Timeline
Dietary Aide
Jefferson Einstein Philadelphia Hospital
11.2022 - Current
Operations Manager
Able Mind and Body Homecare
02.2019 - 10.2022
Home Health Aide
Liberty Resources Home Choices
05.2018 - 01.2019
Sales Associate
Walmart
12.2017 - 02.2019
Retail Sales Associate
Macy's Department Store
01.2014 - 04.2016
Esperanza Academy Charter School
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