Yaritza Roldan

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with multiple clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained confidentiality of information regarding clients and company.
• Assisted with onboarding new clients and securing paperwork completion.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected cash & debit/credit payments, processed transactions and updated relevant records.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Tracked important information in Microsoft spreadsheets and ran reports using data.
• Answered central telephone system and directed 15 calls per day accordingly.
• Kept reception area clean and neat to give visitors positive first impression.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated 2 cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

• Trained team members on cash register operation and cash handling.
• Quickly and accurately counted 2 drawers at start and end of each shift.
• Communicated with multiple customers and team members to solve problems.
• Operated 2 POS cash register and equipment to collect payments.
• Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Developed strong relationships with repeat customers through friendly service interactions.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed 3 shift operations per day, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Prepared multiple shift summary reports for supervisor and communicated regularly on goals and progress.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Outstanding Overall Achievement

• Member of M.O.V.E.(Mobile On site Vocational Education)