Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaritza Sanchez

Laredo

Summary

Experienced with managing client relationships and offering comprehensive financial guidance. Track record of cross-selling banking products and effectively addressing customer concerns.

Overview

10
10
years of professional experience

Work History

Relationship Banker

Bank of America
10.2018 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.

Sales Associate

Clear Vision Express
12.2017 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Sales Specialist

Dillard's
10.2014 - 12.2017
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Provided first-rate service to all customers and potential customers.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
  • Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.
  • Performed cash, and card transactions to complete customer purchases.

Education

High School Diploma -

John B Alexander High School
Laredo, TX
07-2012

Skills

  • Relationship building and management
  • Teller support
  • Team collaboration
  • Cross-selling products
  • Financial advising
  • Teller background
  • Customer service
  • Sales experience
  • Product knowledge

Languages

Spanish
Native or Bilingual

Timeline

Relationship Banker

Bank of America
10.2018 - Current

Sales Associate

Clear Vision Express
12.2017 - 07.2018

Sales Specialist

Dillard's
10.2014 - 12.2017

High School Diploma -

John B Alexander High School

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Yaritza Sanchez