Summary
Overview
Work History
Education
Skills
Timeline
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Yaritza Santiago-Rivera

Charlotte,NC

Summary

I am currently looking for a full-time position in an environment that offers a greater challenge. I bring hands-on experience, excellent relation skills, and team player qualities.

Overview

6
6
years of professional experience

Work History

CSR

Interim HealthCare
Charlotte, NC
04.2022 - 01.2024
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Handled customer inquiries and complaints in a timely manner.
  • Managed the onboarding process for new hires by providing orientation materials and assigning initial tasks.
  • Processed payroll information including hours worked and approved time off requests.
  • Provided assistance during peak periods by adjusting existing schedules or arranging extra shifts as required.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Many more job duties upon request from management and to help my aides out as much as possible.

Receptionist

Sharon Lakes Medical
Charlotte, NC
07.2021 - 02.2022
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and confirmed appointments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Filled out referral forms and collected all information in regards to where that referral was being sent to. Once completed sent out to provider or specialist office.
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Receptionist

GreenEx
North Plainfield, NJ
06.2018 - 12.2020
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Other jobs at the request of my superiors.

Education

High School Diploma -

ECVTS North 13th Vocational High School
Newark
06-2010

Skills

  • Basic Computer Knowledge
  • Well Organized and Efficient
  • Hard Worker and Reliable
  • Self Motivated and Fast Learner
  • Bilingual (Spanish & English)

Timeline

CSR

Interim HealthCare
04.2022 - 01.2024

Receptionist

Sharon Lakes Medical
07.2021 - 02.2022

Receptionist

GreenEx
06.2018 - 12.2020

High School Diploma -

ECVTS North 13th Vocational High School

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Yaritza Santiago-Rivera