YARITZEL OCHOA
BRONX,NY
Summary
Creative problem solver with years of experience devising targeted solutions to unprecedented problems. Confident in the use of systems to create spreadsheets and manage transactions. Collaborative team member with trust and leadership in following regulated protocols. Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Money Handler
TREMONT WASH AND LUBE
The Bronx, NY
02.2023 - Current
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Processed customer deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Maintained accurate records of all transactions processed throughout the day.
- Provided customer service by answering inquiries regarding account information and banking services.
Cashier Assistant
Chopt Salad
Manhattan, NY
12.2021 - 01.2022
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Diced, chopped, and shredded fresh vegetables for salads.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Maintained sanitation, health, and safety standards in work areas.
- Organized salad bar ingredients according to established guidelines.
- Prepared dressings and sauces for salads as per customers' requests.
- Informed customers about menu items and their availability on the salad bar.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Assembled prepared salads including fruit plates or tossed green salads as requested by customers.
Cashier
modern supermarket
The Bronx, NY
03.2021 - 08.2021
- Greeted customers and provided information regarding store policies.
- Maintained accurate cash register operations and balanced daily transactions.
- Assisted in the ordering, receiving, stocking and distribution of merchandise.
- Processed customer payments using various payment methods such as credit cards, debit cards, checks and cash.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
Waiter's Assistant
Smokehouse BBQ
The Bronx, NY
04.2020 - 02.2021
- Greeted customers and checked for seating availability.
- Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
- Set up tables with cutlery, plates, glasses, and condiments before opening hours.
- Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
- Provided excellent customer service by answering questions about menu items and making recommendations when requested.
- Bussed tables after customers had finished their meals.
- Stocked glassware and other supplies at the bar area as needed.
- Organized menus in a neat manner on each table prior to opening hours.
- Assisted in serving food to guests in a timely fashion while adhering to health standards.
- Checked that all customers were served correctly and that they enjoyed their meals.
- Communicated with kitchen staff regarding any changes or special requests from customers' orders.
- Took payment from customers for their meals through cash or credit card transactions.
- Explained how different menu items are prepared upon request from customers.
Front Desk Cashier
Jetset Hotel
The Bronx, NY
01.2020 - 03.2020
- Maintained accurate cash register operations and balanced daily transactions.
- Processed customer payments using various payment methods such as credit cards, debit cards, checks and cash.
- Verified age for customers purchasing age-restricted items such as alcohol or tobacco products.
- Handled customer complaints in a professional manner while resolving issues in an efficient manner.
- Resolved discrepancies between cash register totals and actual amounts received at the end of each shift.
- Performed opening and closing duties including counting money, setting up registers with necessary supplies, balancing drawers and checking equipment operation.
- Assisted in training new employees on front desk operations and customer service standards.
- Monitored security cameras for suspicious activities near the front desk area.
- Trained new team members in cash register operation, stock procedures and customer services.
Front Desk Receptionist
Hostos Community College
The Bronx, NY
02.2019 - 12.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
Associate of Arts - Psychology
Bronx Community College of The City University of New York
The Bronx, NY05-2024
High School Diploma -
Bronx International High School
Bronx, NY06-2019
Skills
- Refund Processing
- Scheduling appointments
- Document Management
- Referral Verification
- Mail Management
- Office Administration
- Security Procedures
- Cash Counting
- Cash Register Operation
- Invoice Preparation
- Accounting
- Cash Handling
- Bill Payment
- Strategic Planning
- ID Verification
- Customer Assistance
- Customer Service
- Inventory Control
- Time Management Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Elementary
Timeline
Money Handler
TREMONT WASH AND LUBE
02.2023 - Current
Cashier Assistant
Chopt Salad
12.2021 - 01.2022
Cashier
modern supermarket
03.2021 - 08.2021
Waiter's Assistant
Smokehouse BBQ
04.2020 - 02.2021
Front Desk Cashier
Jetset Hotel
01.2020 - 03.2020
Front Desk Receptionist
Hostos Community College
02.2019 - 12.2019
Associate of Arts - Psychology
Bronx Community College of The City University of New York
High School Diploma -
Bronx International High School
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