Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Administrative Office Manager
PWG Group LLC
11.2017 - Current
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
Developed and implemented policies and procedures and scaled for growth.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Managed daily database administration of PeopleSoft.
Created document management system to reduce paper usage and improve accuracy of tracking.
Coordinated with office head to establish and monitor operating budget.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Assisted office head in planning and execution of office renovation by coordinating movement of office furniture, files and employees during construction.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Maintained CRM database with customer updates and report generation.
Created new employee handbook, IT policies and disaster recovery procedures.
Maintained extensive investment files and all archives for all managed funds.
Implemented new training programs for administrative personnel on office operations and latest technologies.
Sales Manager
Dentumed LLC
05.2011 - 07.2017
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
Developed and implemented comprehensive salesperson training program.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Education
Bachelor of Science - Register Dental Hygienist
Florida State College At Jacksonville
Jacksonville, FL
05.2006
BBA - Business Administration And Management
Panama University
Panama, City Of Panama
06.2003
Skills
Records and Database Management
Meeting Support
Human Resource Management
Financial and Operational Reporting
Payroll Oversight
Clerical Support
Staff Training
Office Management
Planning and Prioritization
Executive Travel
Accomplishments
Collaborated with team of bacterial research in the development of Vertical and Horizontal transmission of the carious lessions.
Supervised team of 20 staff members and organize the schedule.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Office Manager
PWG Group LLC
11.2017 - Current
Sales Manager
Dentumed LLC
05.2011 - 07.2017
Bachelor of Science - Register Dental Hygienist
Florida State College At Jacksonville
BBA - Business Administration And Management
Panama University
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