YARKEVA LITTLES

• Exceed sale goals by providing a personalized and elevated shopping experiences in-store and online.
• Drive customer acquisition through networking opportunities; leverage social media to seek online and in-store traffic.
• Build an online presence to create awareness and promote the services and experiences you offer.
• Create and execute compelling content on social media to keep customers engaged.
• Leverage selling tools and resources (marketing calendar, MyClient application) to plan and forecast ahead for impactful and personalized outreach that drives repeat business.
• Partner with store team, vendors and community partners to develop and host virtual and in-store events to deliver incremental sales.
• Increase annual spend and repeat client visit rates through ongoing outreach and correspondence; invite customers to virtual and/or in-person appointments; promote goods, looks, and products that are relevant to your customer.
• Make data driven decisions that will drive growth, and understand your local market and customer base.
• Utilize technology and innovative selling tools to drive virtual selling initiatives that support your business by creating a compelling omnichannel experience for your customer.
• Meet with the Store Manager weekly to inform them of your performance, goals and actions.
• Leverage the Stylist Store leadership check in sheet as needed.
• Daily and weekly tasks include checking emails, appointment booking upkeep, customer follow-up, content development and posts, and other duties as assigned.
• Host one on one appointments (virtually or in-store) as well as virtual events for continued customer engagement and sales driving tactics.
• Increase Average Spend by cross selling throughout the store and online, leveraging product knowledge and providing expert advice to each customer.
• Attend Vendor trainings and development workshops as assigned.
• Role model the We Care mentality and create meaningful moments for your customers as well as your colleagues.
• Share your knowledge and support peers in growing their skillset while continuously developing yours. Demonstrate your personal brand in alignment with Macy’s brand values, constantly finding new ways and new contacts to market and network your services to. Regularly participate in store leadership meetings and visits.
• Upkeep a clean, safe and inviting environment in alignment with our company provided standards and guidelines.
• Regular, dependable attendance and punctuality.

• Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer
• Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with store management
• Input employment data in the Job Requisition System and handle all new hire paperwork, orientation, and training sessions
• Balance vault and store checkbook and perform other cash functions on a daily basis
• Act as MST liaison and train colleagues on how to call in repairs
• Complete weekly store newsletter, maintain store bulletin board program, and organize store recognition allies
• Regular, dependable attendance and punctuality

Active Supervision & Customer Experience:

• Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal.
• Role model ability to build lasting customer relationships (provide colleagues with fast-feedback and redirection to foster the same behaviors and recognize colleagues for practicing them).
• Help build a proactive and solution-oriented customer centric culture in-shop to ensure consistent customer experiences.
• Regular, dependable attendance and punctuality.

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Determine customer needs based on customer preferences; suggest additional merchandise to compliment customer selection.
• Demonstrate knowledge of store products and services(including loyalty programs) to build sales and minimize returns.
• Maintain department recovery standards including selling floor and fitting room.
• Assist in inventory and markdown process.
• Perform other duties as assigned.

• Provides general clerical and secretarial support for the day-to-day operations of the school including preparing correspondence as directed
• Responsible for the accurate and timely financial accounting activity of the school including receipt of monies, requisitions, and other financial bookkeeping
• Answers phones and emails regarding questions and information related to the school; responds to questions and issues and/or screens calls for administrators’ response
• Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills
• Performs other related duties as assigned or directed
• Identifies issues or problems and seek assistance from higher level personnel or management
• Provides secretarial and clerical support, performing such duties as scheduling meetings and appointments, compiling data for reports, making travel and accommodations arrangements for staff
• Composes, prepares, types, copies, files, processes, mails and/or transmits various routine documents, which may include forms, correspondence, memos, presentation materials, reports and other documents
• Maintains efficient record-keeping systems
• Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; greets and assists office visitors
• Receives and responds to basic inquiries, routine requests for assistance and concerns from other District departments, schools, agencies, organizations, professionals and the public
• Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills
• Performs other related duties as assigned or directed.

Active Supervision & Customer Experience:

• Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal.
• Role model ability to build lasting customer relationships (provide colleagues with fast-feedback and redirection to foster the same behaviors and recognize colleagues for practicing them).
• Help build a proactive and solution-oriented customer centric culture in-shop to ensure consistent customer experiences.
• Regular, dependable attendance and punctuality.

• File, organize, and maintain school files,
• Assist with student registration through school mint and powerschool.
• Assist school leadership with various operational tasks.
• Assist with the printing, assembly, and distribution of school communication to students.
• Assist with registration, enrollment, and withdrawal of students.
• Report for assigned duties during arrival, lunch, and dismissal.
• Oversee substitutes and ensure they are paid.
• Answer the phone, receiving and sorting mail and packages, going to the PO BOx to three times per week and over breaks, covering for others on the phone or the reception or front desk area.
• Maintain the copier including replacing toner, staples, and other supplies as well as fixing basic jams and calling for service when needed.
• Sell uniforms, cashier, keep records of sales and maintain the inventory as needed.

• Gather information and examine forms, policies, and other records as provided by customers, clients and other agencies or resources to make appropriate determination of resolution
• Perform maintenance as necessary for policy changes, letters, notices etc
• Ensure all items are processed in a timely manner to meet or exceed established standards
• Answer incoming calls in a courteous and professional manner
• Process and record new insurance policies and claims
• Correspond with insured or agent to obtain information or inform them account status or changes
• Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.

• Supervise/Manage 65 staff members
• Process Payroll and maintain monthly budget and spending
• Conduct interviews, hiring, orientation of all new hires
• Create weekly schedules for staff members and for residents (recreation, psychological, therapy, person activities)
• Implement and evaluate employees based on OAC's procedures and program content
• Conduct quarterly supervision meetings with all staff
• Select, orient, train, counsel, discipline, and direct all staff at Day Services
• Evaluate and monitor programs as needed
• Ensure that the building is properly cleaned and maintained; Maintain and manage inventory supplies efficiently
• Conduct bi-weekly staff meetings
• Prepare reports (payroll, outings, corrective actions, etc)
• Conduct safety drills such as tornado, fire drills, bomb threat, disaster evacuations, etc
• Attend all circle of support for clients (ISPs, IDTs, etc)
• Lead/participate in active treatment, recruitment & retention, safety committee, holiday committee, Quest Council and other boards.

• Fulfill all responsibilities of a YCW
• Provide supervision to YCWs in assigned program
• Create monthly schedule for and arrange appropriate coverage in advance and as needed
• Assist Program Manager with screening/interviewing candidates
• Assist with payroll
• Medication administration
• Administer drug screens to clients
• Prepare, review, and submit YCW performance evaluations by deadlines
• Ensure agency's required documentation policy is enforced
• Attend clinical treatment team to discuss progress of clients and program
• Communicate with Department of Children Services to provide adequate treatment.