Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yarleen Soto

Rexburg,ID

Summary

Dynamic and customer-focused professional at Snow King Resort, excelling in problem-solving and ensuring customer satisfaction. Recognized for enhancing guest experiences through exceptional service and effective communication. Skilled in managing reservations and implementing efficient systems, contributing to increased customer loyalty and positive feedback.

Overview

13
13
years of professional experience

Work History

Agent/Hotel Reservations Agent

Snow King Resort
07.2019 - 09.2023
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • greeting guests, checking them in and out, handling inquiries and complaints, managing reservations, and providing information about the property and local area.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Implemented new booking system feature that reduced check-in time for guests.
  • Updated guest profiles with preferences and requests for personalized service in future stays.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Kitchen Prep Cook

Teton Pines Country Club
06.2022 - 03.2023
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
  • Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Managed opening and closing shift kitchen tasks.

Barista Shift Lead

Browlim's Fresh Foods
06.2017 - 05.2019
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
  • Supported store management in achieving sales targets through active promotion of loyalty programs and special events.

Team Member

Lucky's Market
04.2016 - 10.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored and verified merchandise for proper prices and labels.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Observed packing operations to verify conformance to specifications.
  • Generated reports detailing findings and recommendations.

Lead Barista / Juicer / Smoothies Maker

Whole Foods Market
05.2014 - 03.2016
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained clean and organized workspaces, adhering to health and safety standards.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Housekeeping Room Attendant

Snow King Resort
07.2010 - 04.2014
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.

Education

GED -

El Cajon Valley High
El Cajon, CA

Skills

  • Problem-solving skills

  • Positive attitude

  • Customer service and care

  • Ensuring customer satisfaction

Languages

English
Native or Bilingual

Timeline

Kitchen Prep Cook

Teton Pines Country Club
06.2022 - 03.2023

Agent/Hotel Reservations Agent

Snow King Resort
07.2019 - 09.2023

Barista Shift Lead

Browlim's Fresh Foods
06.2017 - 05.2019

Team Member

Lucky's Market
04.2016 - 10.2017

Lead Barista / Juicer / Smoothies Maker

Whole Foods Market
05.2014 - 03.2016

Housekeeping Room Attendant

Snow King Resort
07.2010 - 04.2014

GED -

El Cajon Valley High

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