YARLEEN J BODEN
Hamilton,WA
Summary
Dynamic management professional recognized for a results-driven approach and a proven track record of leading teams to achieve exceptional outcomes. Expertise in fostering collaboration, enhancing operational efficiency, and driving measurable results through strategic planning and process improvement. Committed to cultivating a culture of accountability and excellence, with a strong ability to adapt to evolving organizational needs. Passionate about empowering teams to exceed goals while navigating challenges with resilience and innovation.
Overview
16
16
years of professional experience
Work History
Service Excellence Manager (Branch Manager)
Valley National Bank
09.2022 - 02.2024
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Maximized revenue through improved sales techniques and branch productivity.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Expanded client base by promoting new financial products.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cake Designer
McCaffrey's Food Market
08.2021 - 09.2022
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Cleaned and maintained kitchen equipment and oven.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
General Manager
Cole Haan LLC Store Closed On Feb 2021
01.2018 - 02.2021
- Ensured that each guest's experience was positive, memorable and consistent.
- Maximized category turnover through proactive management strategies.
- Exceeded company objectives with 5% increase to goal and 10% increase over LY.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Cultivated and strengthened lasting client relationships.
- Hired and trained 30 of staff.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Delivered customized and effective solutions to clients that met unique demands.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Area Manager
Bebe Stores All Bebe Locations Closed On May 2017
10.2014 - 05.2017
- Responsibilities include, but are not limited to, generating sales, employee development, visual merchandising, loss prevention and event planning.
- Hiring, training, directing the staff, and safeguarding the assets of the district.
- Respect and recognition for your stores team.
- Develop new store leaders, constant recruiting.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote a positive environment for customers.
- Responded to customer concerns with friendly and knowledgeable service.
Personal Banker
JP Morgan Chase This Particular Branch Closed
09.2012 - 10.2014
- The Personal Banker is a branch based sales and service position whose primary goal is to help customers by discovering financial needs, helping with problem resolutions, and processing transactions when needed.
- You will take a lead role in creating an outstanding customer experience by resolving customer service issues, opening new accounts, offering convenience services, and helping the Branch meet sales objectives contributing to the success of the firm.
- You will have the opportunity to provide topnotch customer service in face-to-face interactions with customers.
- As a Personal Banker, you will also have the opportunity to assist customers by handling teller transactions accurately and efficiently during peak service times.
- You will partner with the branch team and specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs.
Sales and Service Representative
First Citizens Bank North Carolina
10.2009 - 09.2012
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Regional Banking Manager
Wells Fargo
03.2024 - Current
- Led daily operations to ensure compliance with regulatory standards and best practices.
- Developed and implemented process improvements that enhanced customer service efficiency.
- Trained and mentored team members on operational procedures and system usage.
- Analyzed workflow processes to identify bottlenecks and recommend solutions.
- Evaluated staff performance, providing constructive feedback to support professional development.
- Facilitated meetings to communicate updates, gather feedback, and promote team engagement.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Associate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO12.2021
GED -
Interamerican University Of PR
San German, PR2003
Skills
- Budgeting and finance Extremely organized
- Project management Team leadership
- Team liaison Data management
- Self-motivated Process implementation
- Strong verbal communication Client assessment and analysis
- Conflict resolution Staff development
- Powerful negotiator Team leadership
- Hiring and developing new leaders
- Cross-Selling and Upselling
- Teller Auditing
- Safe Deposit Box Oversight
- Verbal and Written Communication
- Deposit Verification
- Regulatory Compliance
- Customer Service
- Attention to Detail
Additional Information
- ACTIVITIES AND HONORS , Top Banker 2012. Highest store sales and customer service 2016.
Languages
Spanish
Native or Bilingual
Timeline
Regional Banking Manager
Wells Fargo
03.2024 - Current
Service Excellence Manager (Branch Manager)
Valley National Bank
09.2022 - 02.2024
Cake Designer
McCaffrey's Food Market
08.2021 - 09.2022
General Manager
Cole Haan LLC Store Closed On Feb 2021
01.2018 - 02.2021
Area Manager
Bebe Stores All Bebe Locations Closed On May 2017
10.2014 - 05.2017
Personal Banker
JP Morgan Chase This Particular Branch Closed
09.2012 - 10.2014
Sales and Service Representative
First Citizens Bank North Carolina
10.2009 - 09.2012
GED -
Interamerican University Of PR
Associate of Arts - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts