Yarling Oporta
West Jordan,UT
Summary
Versatile and diligent, with a proven track record at Ogies Cafe for enhancing customer satisfaction through exceptional service and accurate cash handling. Demonstrates strong work ethic and team collaboration, adept in conflict resolution and bilingual communication. Achieved significant improvements in customer loyalty and operational efficiency, showcasing attention to detail and empathy towards clients.
Friendly and reliable. Offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
Work History
Cashier/Waitress
Ogies Cafe
01.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
CNA
Aspen Ridge Transitional Rehab
04.2023 - 10.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Picker Packer
Nations Benifits Warehouse
02.2023 - 03.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Loader
FedEx
12.2022 - 01.2023
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 60 pounds on conveyor belts to transport items.
Catering Assistant/Food Preparation Worker
R&r Barbque & Catering Service
05.2021 - 09.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
Cashier/Cook
Apollo Burger
02.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Adhered to strict health and safety guidelines, ensuring a sanitary kitchen space for staff and customers alike.
- Streamlined order processing by accurately reading tickets and communicating effectively with front-of-house staff.a
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Unloaded food supplies from distributor trucks and efficiently organized inventory.
- Wrapped, dated and rotated food items to properly store food and maintain freshness.
- Adjusted oil cooking temperatures and monitored vats closely to avoid overheating.
- Demonstrated flexibility in adapting to various dietary restrictions and customer preferences, ensuring a personalized dining experience for all patrons.
Education
High School Diploma -
Roots Charter High School
West Valley City, UT05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Reliability and punctuality
- Conflict resolution
- Attention to detail
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
CNA
Aspen Ridge Transitional Rehab
04.2023 - 10.2023
Picker Packer
Nations Benifits Warehouse
02.2023 - 03.2023
Loader
FedEx
12.2022 - 01.2023
Catering Assistant/Food Preparation Worker
R&r Barbque & Catering Service
05.2021 - 09.2021
Cashier/Cook
Apollo Burger
02.2020 - 02.2021
Cashier/Waitress
Ogies Cafe
01.2020 - Current
High School Diploma -
Roots Charter High School
Similar Profiles
Abhilash Reddy SalkutiAbhilash Reddy Salkuti
Technical Support Engineer at Yupp Video Services (formerly known as Apalya Technol- ogies), Hyderabad (Aug 2019- Present)Technical Support Engineer at Yupp Video Services (formerly known as Apalya Technol- ogies), Hyderabad (Aug 2019- Present)
Matthew AndrewsMatthew Andrews
Kitchen Manager at Ogies Bar and GrillKitchen Manager at Ogies Bar and Grill
Phuc VuPhuc Vu
Cafe Staff Member at Terrace Cafe/Worcester CafeCafe Staff Member at Terrace Cafe/Worcester Cafe