Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YARNENI RODRIGUEZ

West Palm Beach,F.L

Summary

Knowledgeable and dedicated customer service professional with extensive experience in client retention. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Foreign Affairs Auto
09.2023 - 06.2024


  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Managed appointments, confirming accurate reservations and ensuring seamless guest arrival experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Service Advisor

BMW of Ridgefield
01.2019 - 07.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products and services when appropriate.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Service Manager

Lexus Of Mt. Kisco
01.2014 - 10.2018
  • Managed a team of 20+ employees to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations.
  • Analyzed service reports to identify areas of improvement.

BDC Manager/ Service Administrator

New Rochelle Toyota
09.2012 - 01.2014
  • Trained team to answer incoming phone calls and schedule appointments for sales team.
  • Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
  • Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.

Service Administrator/Loaner coordinator

BMW
06.2011 - 08.2012
  • Greet customers in the service area and escort them to their service advisor
  • Take incoming calls and direct them to the appropriate department
  • Create and track loaner vehicle contracts
  • Maintain the service area with snacks, beverages and reading material to make an enjoyable service experience.

Education

High School Diploma -

New Rochelle High School
New Rochelle, NY
06.2008

Skills

  • Project management
  • Bi-lingual (Spanish)
  • Reporting and analytics
  • Strong sales
  • Customer Experience Management
  • Staff education and training

Languages

Spanish

Timeline

Customer Service Representative

Foreign Affairs Auto
09.2023 - 06.2024

Service Advisor

BMW of Ridgefield
01.2019 - 07.2023

Service Manager

Lexus Of Mt. Kisco
01.2014 - 10.2018

BDC Manager/ Service Administrator

New Rochelle Toyota
09.2012 - 01.2014

Service Administrator/Loaner coordinator

BMW
06.2011 - 08.2012

High School Diploma -

New Rochelle High School

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YARNENI RODRIGUEZ