Yaroslav Shendryk
Centreville,VA
Summary
Experienced manager known for creating positive workplace culture and high-performing team - Bentley Service TOP 5 overall result in the region (Europe Central) in 2019 - 2021
Achieved one of the highest service retention scores in the region and maintained a 98% positive customer survey score.
10+ years in automotive business with significant focus on the retail customer experience.
Currently open to exploring new opportunities across diverse fields, bringing a fresh perspective and a proven track record of success to new challenges.
Overview
15
15
years of professional experience
Work History
Service Advisor
Mercedes Benz of Chantilly
Chantilly, VA
02.2023 - Current
- Providing accurate estimates of repair costs, labor times and parts prices to customers.
- Developing strong relationships with customers by delivering exceptional customer service.
- Promoting high customer satisfaction by resolving problems in timely manner.
- Using service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensuring that all customer inquiries were handled promptly and accurately.
Service Director
Bentley Kyiv
Kyiv, Ukraine
07.2018 - 08.2022
- Developed Bentley service in Ukraine from 2018 with constant growth 25%-35% annually.
- Communicated with Bentley Motors and provided monthly reports on activities of the service team.
- Established team priorities and monitored performance.
- Evaluated individual and team business performance, identified opportunities for improvement.
- Researched and communicated to higher management competitive activity to influence marketing plans and sales tactics.
Parts Manager and Warranty Supervisor
Bentley Kyiv
Kyiv, Ukraine
11.2016 - 07.2018
- Submitted reports on parts sales against targets to senior management to aid in business decision-making and planning.
- Parts inventory planning according to workshop and sales teams needs.
- Communicated with manufacturer regarding parts availability and shipping.
- Reviewed and processed warranty claims.
- Manufacturer reimbursement process control.
Senior Parts Specialist Ford, Volvo, JLR, Porsche
Winner Automotive Ukraine
Kyiv, Ukraine
04.2012 - 11.2016
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software.
- Trained team members to use software proficiently.
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Parts Specialist
Volvo - Viking Motors
Kyiv, Ukraine
03.2010 - 04.2012
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Education
Master - Law
Kyiv National Academy of Internal Affairs
Kyiv, Ukraine05.2011
Bachelor - Law and Economics
Kyiv National Economic University
Kyiv, Ukraine05.2009
Skills
- Sales and marketing
- Organizational skills
- Team Leadership
- Business Development
- Customer Relationship Management
- Administration and reporting
Timeline
Service Advisor
Mercedes Benz of Chantilly
02.2023 - Current
Service Director
Bentley Kyiv
07.2018 - 08.2022
Parts Manager and Warranty Supervisor
Bentley Kyiv
11.2016 - 07.2018
Senior Parts Specialist Ford, Volvo, JLR, Porsche
Winner Automotive Ukraine
04.2012 - 11.2016
Parts Specialist
Volvo - Viking Motors
03.2010 - 04.2012
Master - Law
Kyiv National Academy of Internal Affairs
Bachelor - Law and Economics
Kyiv National Economic University
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