Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaroslava Lyzak

SAINT PETERS,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Versatile team member offering over ten years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. Eager to contribute to a growing company. Dynamic Customer Service Managers with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.

Overview

10
10
years of professional experience

Work History

Digital Personal Shopper

Walmart
12.2019 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Day Time Customer Service Manager

Walmart
11.2018 - 11.2019
  • Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges
  • Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview
  • Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives
  • Offer resolutions to complaints and issues concerning customer orders
  • Offer refund to customers when the need arises
  • Coordinate with the management on the initiatives that help improve customer service
  • Audits customer service procedures and trends and determines system improvements.

Overnight Customer Service Manager

Walmart
05.2018 - 11.2018
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Support Manager

Walmart
06.2016 - 02.2017
  • Planning, organizing and leading meetings with other managers or leaders who have different responsibilities than their own
  • Training new associates on company policies and procedures including safety regulations, customer service techniques, and computer skills
  • Reviewing employee performance, making hiring and firing decisions, and recommending compensation increases or decreases
  • Ensuring that the store is stocked with inventory in appropriate quantities for each department
  • Overseeing the operations of the store by monitoring employees’ performance and addressing any issues that arise
  • Reviewing reports from field supervisors about customer complaints or employee misconduct and taking corrective action as needed
  • Ensuring that the store is neat and clean by conducting regular store inspections and addressing any issues that arise
  • Coordinating events with other departments to promote new products or services

Grocery Department Manager

Walmart
01.2015 - 06.2016
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Provides supervision in the department by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.
  • Receives and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures; utilizing equipment appropriately; merchandising; and completing and retaining required paperwork, logs, and other documentation.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; and securing fragile and high-shrink merchandise.
  • Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.


Consumables Department Manager

Walmart
08.2014 - 01.2015
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Supports the achievement of financial goals by managing the Customer Inventory Flow Process and SWAS planning.

Walmart Associate

Walmart
03.2014 - 08.2014
  • Acknowledge and greet customers with a smile
  • Answer customer questions
  • Help customers find the products they are looking for
  • Assist fellow associates as needed throughout the store
  • Keep your area stocked, clean, and safe
  • Will work outside and use power lifting equipment
  • Will use the latest technology to provide the most efficient customer checkout experience
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
10.2023

Skills

  • Decision-Making
  • Advertising and Marketing
  • Documentation and Reporting
  • Planning and Organization
  • Relationship Building
  • Customer Relations
  • Problem-Solving
  • Performance Management
  • Operations Management
  • Sales Strategies
  • Cost Control

Languages

Ukrainian
Native or Bilingual

Timeline

Digital Personal Shopper

Walmart
12.2019 - Current

Day Time Customer Service Manager

Walmart
11.2018 - 11.2019

Overnight Customer Service Manager

Walmart
05.2018 - 11.2018

Support Manager

Walmart
06.2016 - 02.2017

Grocery Department Manager

Walmart
01.2015 - 06.2016

Consumables Department Manager

Walmart
08.2014 - 01.2015

Walmart Associate

Walmart
03.2014 - 08.2014

Bachelor of Science - Business Administration

Southern New Hampshire University
Yaroslava Lyzak