YAROSLAVA ZHURAVLOVA
Miami,Florida
Summary
Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to new, rewarding opportunity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Runner
Loews Hotel Coral Gables
Miami , Miami Dade
2023.02 - Current
- Effectively communicated with chefs, servers and other kitchen staff
- Delivering food orders from the kitchen to customers tables accurately
- Prepared trays with orders for correct table numbers
- Efficiently managed time between taking orders from wait staff and delivering them promptly
- Exhibited strong multitasking skills when working under pressure during peak hours
- Helped servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests
- Ensure food is served in accordance with safety standards (proper temperature)
- Remove empty utensils
- Answer guests questions about ingredients and menu items
- Successfully completed side work duties as assigned by management team
- Preparing silverware's for the next shift.
BUSSER
Grand Beach Hotel Surfside
Miami , Florida
2022.10 - 2023.01
- Promoted accident prevention through excellent levels of sanitation and cleanliness, minimizing health and safety risks
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning
- Collected, washed and sanitized dishes and cooking utensils
- Received and unpacked incoming deliveries, rotated existing stock and put away new items
- Assembled dishes and finalized plating of customer orders
- Maintains table setting by removing courses as completed, refilling water glasses, and being attentive to additional needs.
WAREHOUSE TEAM LEADER
ISO Trade
Legnica , Poland
2020.11 - 2022.12
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets
- Completed work following safety rules for best working practices
- Accurately collected goods from various warehouse locations, working with precision and care to minimize order errors
- Inspected set sample of products for defects, ensuring compliance with design standards.
QUALITY CONTROLLER
Faurecia
Wroclaw , Poland
2018.05 - 2020.11
- Reviewed incoming goods against specifications, rejecting inadequate materials, components and finished products
- Reported faults, damages and Control Check Point (CCP) rejections
- Carried out regular critical control checks on production line
- Documented findings from assessments, tests and reviews, producing reports for management review
- Measured parts using callipers, micrometres and CMM to be in line with ISO[Number].
RESTAURANT FOOD AND BEVERAGE MANAGER
Pivdenna Brama
Khmelnitsky , US
2011.09 - 2019.12
- Work with the kitchen to control the issuance of orders
- Holding the staff meeting
- Host the guests, assistance in choosing a festive menu
- Serving tables
- Order bar products
- Plan ideas for a month, take a personal development training course
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals
- Upskilled staff through targeted training opportunities, enhancing team capabilities
- Analysed sales to identify top-performing products
- Built loyal customer base by creating welcoming environment with top quality service
- Resolved complaints calmly and professionally to achieve positive customer outcomes
- Monitored restaurant performance to identify and implement improvement initiatives.
SERVER, BANQUET SERVER
Pivdennna brama
Khmelnitsky , Ukraine
2009.06 - 2011.08
- Greet customers and build a positive customer experience from when they sit down until the bill is paid
- Answering customer questions about menu options and making recommendations to when asked
- Taking orders, relaying them to the kitchen staff and then delivering them to the customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used focus and memorization skills to keep track of tables and remember orders
- Restocking beverage and server stations
- Resolving conflicts and problems with customers
- Provided high-quality formal table service to over 100 customers daily
- Know all of a restaurant's sanitation, safety, and alcohol policies
- Processed payments and completed register transactions accurately
- Set up banquet room linens, service ware and glassware according to supervisor instructions
- Replenished buffet items to deliver food consistency and freshness
- Performed side duties such as rolling silverware or refilling condiments as necessary
- Reported incidents, accidents and unusual customer requests to manager for assistance.
Education
Diploma of Masters Degree in Finance and Credit -
Economical University
06.2013
Geography, Biology, Mathematics -
High School
05.2008
Manager's Secretary -
Product Plant
05.2006
Skills
- I value teamwork and enjoy working with others.
- Always prioritized communication and becoming more effective communicator.
- Very flexible, regardless of the situation, always strive to get results.
- Positive attitude which always helped me overcome problems.
- Good at modeling multiple solutions to determine the path to the best result.
- Having a good memory and lots of energy, able to multitask.
- Customer service.
- Love cleaning and organizational proficiency everywhere.
- Ability to work under pressure.
Certification
- Food handler, Alex Cosio, 10/06/22, [Company Name]
- Personal growth, 05/01/14
Languages
- Ukrainian
- English
- Polish
- Russian
Timeline
Food Runner
Loews Hotel Coral Gables
2023.02 - Current
BUSSER
Grand Beach Hotel Surfside
2022.10 - 2023.01
WAREHOUSE TEAM LEADER
ISO Trade
2020.11 - 2022.12
QUALITY CONTROLLER
Faurecia
2018.05 - 2020.11
RESTAURANT FOOD AND BEVERAGE MANAGER
Pivdenna Brama
2011.09 - 2019.12
SERVER, BANQUET SERVER
Pivdennna brama
2009.06 - 2011.08
Diploma of Masters Degree in Finance and Credit -
Economical University
Geography, Biology, Mathematics -
High School
Manager's Secretary -
Product Plant
- Food handler, Alex Cosio, 10/06/22, [Company Name]
- Personal growth, 05/01/14
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